Preethi Ramesh

• Trainee Programmer - Designed tools for specific business applications using Java.
• Gained Knowledge on development using programming languages such as Spring MVC, Spring Framework, Web Application Development.
• Training and hands on practice on Java platforms with intensive training on Java and SQL database Designed, Programmed.
• Developed front end design using HTML, CSS and JS,
• Database Management using SQL and JDBC.
• Developed related responsive web pages suing JSP Servlets,Spring MVC and Spring Boot.
• Mastered multiple frameworks for software development.

• IT Technical Support L2/Tier2

Key Qualification & Responsibilities:

• Coordinate with Level 1 support to take over calls outside their level of support
• Onboarded and trained all incoming junior support specialist.
• Tested and deployed scalable and highly available software products.
• Improved systems with addition of new features and infrastructure.
• Identified causes of issues within applications and determined which modifications needed to be made.
• Maintained existing applications and designed and delivered new applications.
• Updated documentation with project deviations to capture changes.
• Provided technical support using knowledge of complex technology to solve problems and support new projects.
• Worked closely with clients to establish specifications and system designs.
• Documented program development and revisions to maintain records.

• Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
• Coordinated with other engineers to evaluate and improve software and hardware interfaces.
• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
• Partnered with development team on product development and application support plans.
• Analyzed proposed technical solutions based on customer requirements.
• Provided direction and guidance to process improvements and established policies.
• Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
• Identified and documented project changes with proactive budget oversight.