Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Training
Languages
Timeline
Generic

Aravind Swami

West Tambaram

Summary

Organizational Experience

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

18
18
years of professional experience

Work History

Software Technical Support Engineer

QUANTUM CORPORATION
05.2022 - Current
  • Create, review, edit and manage troubleshooting and problem solution information in the CRM call handling system and the corporate knowledge database
  • Support beta and pre-release field evaluations of new products or product enhancements.
  • Provide training on advanced technical issues to other team members.

Senior Technical Support Engineer

HARMONIC INC
04.2018 - 04.2022
  • Responsible for Day-to-Day Case Management and Supporting Global Customers.
  • Responsible for supporting the Harmonic 'Spectrum' NAS data storage product including identifying hardware, firmware, client and server code regressions and submitting escalations to engineering.
  • Worked with Tier2, Development, Engineering and Product Management team in resolving critical customer issues and identifying bugs.
  • Installation, configuration and troubleshooting activities for Harmonic products to broadcast customers.
  • Customer Success Management.
  • Responsible for providing support to company field engineers and customers who are diagnosing, troubleshooting, repairing and debugging complex system problems.
  • Responsible to help build and maintain lab systems, reproducing complex customer issues.
  • Analyze non-functional equipment/software through remote access to identify problem areas and recommend corrective action. Assist customers with installation and troubleshooting.
  • Very well experienced in all installation, configuration, administration and issue resolution for all of today's most prominent operating systems (Windows, Linux, OSX) and related services (HTTP,DHCP, DNS, LDAP etc).
  • Answer and follow-up customer problem(s) calls in an efficient and professional manner. Follow-up may include duplicating basic problem in Lab environment.
  • Authorizes product returns (RMA's) through established company policy and guidelines.
  • Daily Synch-up call with product management, technology and operations team to discuss Open Tickets and SLA metrics.
  • Applications/Tools Used: JIRA, Salesforce (SFDC), ServiceMax, Confluence, Box.com

Technical Support Engineer

HARMONIC INC
03.2014 - 03.2018
  • Providing Technical Assistance via Telephone, email during for Broadcast Server systems.
  • Provide telephone and written support to customers resolving technical problems of varied complexity.
  • Maintain transaction quality, implements process improvements and related objectives necessary to provide the highest possible services as efficiently and reliably as possible.
  • Analyze non-functional equipment/software through remote access to identify problem areas and recommend corrective action. Assist customers with log analysis, installation, troubleshooting and configuration.
  • Responsible for providing support to company field engineers and customers who are diagnosing, troubleshooting, repairing, and debugging complex system problems.
  • Skills & Expertise: Responsible for Day-to-Day Case Management and Supporting Global Customers
  • Extensive Knowledge of Broadcast Video Servers (Spectrum / Media Deck) / Media Tools /Automation Systems (OmniBus(Belden), Harris, Etere)
  • Worked with Tier2, Development Engineering and Product Management team in resolving critical customer issues and identifying bugs.
  • Experience with digital video technologies and codecs
  • Networking knowledge/experience with Ethernet, TCP/IP, UDP.
  • Audio/video compression formats
  • Storage - NAS, SAN, Fiber Channel, RAID groups
  • Operating system - Linux, Windows XP, Windows 7, Win 10.
  • Experience in CCNA.
  • Applications/Tools Used: JIRA, Salesforce (SFDC), ServiceMax, Confluence, Box.com

Head-Technical

Captain Media Pvt Ltd
09.2010 - 02.2014
  • Company Overview: CAPTAIN NEWS is a twenty-four-hour NEWS channel with twelve live news bulletin and other live programs. CAPTAIN TV is a family entertainment channel Broadcasts Entertainment programs, News, Tamil movies, as well as other language movies dubbed in Tamil and other awareness programs.
  • Managing & Maintaining of Technical work in CAR.
  • Managing & Maintaining of Technical work in MCR, Ingest, PCR, FCP Edit suite & Wasp 3D.
  • Guiding and Managing the Technical Engineers and IT Engineers in their daily Activities Channel.
  • Integration of all the Technical Equipment's in CAR.
  • As Manager I deals in the Purchase of Technical equipment's for the Captain News channel (24/7 News Channel).
  • EVS-XS Server, EVS-IP Director, EVS XSAN storage, Omneon Media Deck video Server, Playout systems and Media Grid Installation & trouble shooting.
  • WASP 3D Supporting.
  • Grass Valley's T2 iDDR Intelligent Digital Disk Recorder Installation and maintain.
  • ENPS NEWS daily operation's managing.
  • Evertz Audio/Video glues and router installations and configuring.
  • CAPTAIN NEWS is a twenty-four-hour NEWS channel with twelve live news bulletin and other live programs. CAPTAIN TV is a family entertainment channel Broadcasts Entertainment programs, News, Tamil movies, as well as other language movies dubbed in Tamil and other awareness programs.

Support Engineer

SHAF Broadcast Pvt. Ltd
02.2008 - 08.2010
  • Expertise in installation & configuration of Omneon Video Servers (Now Harmonic).
  • Expertise in Installation & Administrative Support for NRCS [ENPS], Newsroom System.
  • Extending support for live environments like PCR & MCR.
  • Support for Apple systems (Final Cut Pro).
  • Installation & Support for Omnibus Automation System for News & Playout Channels.
  • Expert in configuration of Envivio, Grass Valley & Harmonic Encoders & Decoders.
  • Support for IBM, HP & Dell Workstations, Servers, Desktop Systems etc.
  • Support for configuration of Evertz Routers and Glues.
  • Expertise in installation & configuration of EVS XS Server and Software application like INSIO, IP Director, MOS Gateway.
  • Project handled: Worked as Resident Engineer for Raj Tv, Chennai. Installed & Integrated Omneon video server, Omnibus Automation and NRCS (ENPS) for newsroom.
  • Worked as Project Support Engineer for INEWS, Hyderabad. Installed & Integrated Harmonic video server, Omnibus(Belden)Automation and NRCS (ENPS) for newsroom.
  • Worked as Project Engineer for SVB Channel, Trupathi Installation of Omneon/Harmonic video server.
  • Worked as Project Support Engineer for Local TV and Mahaa TV (Hyderabad), and successfully completed System Integration of Omneon, Omnibus, ENPS & Evertz router and glues.
  • And System Integration for Captain TV, Chennai of Omneon, Evertz and ENPS.

Network Support Engineer

Gemini Communication Ltd
03.2007 - 01.2008
  • Trouble shooting of Radio Frequency Modem.
  • Configuring new Routers, switches, Hubs, printers, and modems.
  • Installing PCs at different locations.
  • Project handled: Worked as network support Engineer for Tamil Nadu Electricity board computerized billing project. Installed routers, switches, and configured RF modem for WAN links.

Education

Bachelor of Engineering (B.E) - Electronics & Communication Engg

Noorul Islam College of Engineering
Kanyakumari
11.2006

Higher Secondary Course Certificate - undefined

Carmel higher secondary school
Nagercoil, Tamil Nadu
03.2002

Secondary School Leaving Certificate - undefined

Carmel higher secondary school
Nagercoil, Tamil Nadu
03.2000

Skills

  • Broadcast Routers
  • Video Servers
  • Media Asset Management
  • Technical Support
  • Linux/Unix System Administration
  • MySQL Troubleshooting
  • Microsoft Windows System Administration
  • Apple Knowledge
  • SCSI Technology
  • Networking
  • Case Management
  • Digital Video Technologies
  • TCP/IP
  • UDP
  • Audio/Video Compression Formats
  • Storage
  • NAS
  • RAID Groups
  • Operating System
  • CCNA

Personal Information

  • Age: 40
  • Date of Birth: 10/05/85
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Training

  • Attended Harmonic product training for various product in United State of America and Singapore
  • Attended administrative level training conducted by Omnibus in INEWS, Hyderabad mainly for Colossus & G3 Software Application
  • Attended training from Omneon Video Network, Singapore on installation & maintenance of Omneon Video Servers
  • Attended Evertz product training conducted by Evertz Engineer in Captain TV, Chennai

Languages

English
Bilingual or Proficient (C2)
Tamil
Advanced (C1)
Hindi
Elementary (A2)

Timeline

Software Technical Support Engineer

QUANTUM CORPORATION
05.2022 - Current

Senior Technical Support Engineer

HARMONIC INC
04.2018 - 04.2022

Technical Support Engineer

HARMONIC INC
03.2014 - 03.2018

Head-Technical

Captain Media Pvt Ltd
09.2010 - 02.2014

Support Engineer

SHAF Broadcast Pvt. Ltd
02.2008 - 08.2010

Network Support Engineer

Gemini Communication Ltd
03.2007 - 01.2008

Higher Secondary Course Certificate - undefined

Carmel higher secondary school

Secondary School Leaving Certificate - undefined

Carmel higher secondary school

Bachelor of Engineering (B.E) - Electronics & Communication Engg

Noorul Islam College of Engineering

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