Aravind V

Customer Support Advisor

Hyderabad,TG

Summary

B.Tech Electrical & Electronics with 2+ years in Support and financial services compliance, leveraged KYC/AML verifications to assess deposit limit approvals via regulated gaming platform. Delivered 90% plus quality scores in fraud detection, regulatory adherence, and platform-based evidence collection at Flutter International (PokerStars). Looking to transition into Internal Audit to utilize the acquired analytical acumen for organizational risk mitigation.

Overview

years of professional experience

Work History

Customer Service Advisor

Flutter Entertainment(PokerStars)

01.2025 - Current

Leveraged KYC/AML verifications to approve or reject deposit limit requests by performing process based risk assessment in line with fraud indicators and regulatory protocols via company tools (95% quality achievement)
Reviewed account permissions to allow transactions and normal functioning depending on a customer's financial history and performance on the platform
Performed root cause analysis to allow or reject acccount access and resolved deposit and withdrawal disputes.
Maintained *100% regulatory adherence* and 90 plus quality across a high-volume of transactions and their reviews

E-Support Officer

IntouchCX

09.2023 - 11.2024

Resolved 80+ daily compliance inquiries via Zendesk/Salesforce platforms, achieving *95% CSAT* and *90%+ quality scores*
Identified recurring control weaknesses through incident reporting and process analysis, driving workflow optimization to avoid outdated solutions
Maintained a consistently high quality score, resulting in improved customer satisfaction.
Consistently achieved more than 90% attendance and adherence, helping my experience drive a competitive performance score. Got recognized, not only by the company, but also by the client company for my quality metrics.
Learnt and used customer facing interfaces like Zendesk and Salesforce.

Customer Service Associate

FIS Global Business Solutions India Pvt. Ltd.(Google Ads)

03.2019 - 08.2019

Managed Google Ads accounts for clients as a voice agent, optimizing clicks, views, and impressions through keyword planning, matching options, and target radius expansion.
Implemented G-tags for sales tracking and integrated Google Analytics to provide detailed insights into client engagement for data-driven business strategy revisions.
Facilitated the seamless import and export of product data for merchants within Google Merchant Center to ensure accurate inventory representation.
Audited YouTube content and merchant websites to ensure strict adherence to Google’s advertising policies based on regional display regulations.

Education

Bachelor of Technology - Electrical And Electronics Engineering

Amity School of Engineering And Technology

Noida, India

04.2001 -

Skills

Platforms: Zendesk, Salesforce, PokerStars Compliance Platform, Google AdsSkills: Fraud identification, Root Cause Analysis, Operational Auditing

Methodologies: Qualitative Risk Assessment, Log Analysis / Log Management, Deficiency Reporting

Timeline