ARAVIND VG
TRIVANDRUM
Summary
Organized professional bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering several years of experience in leadership and administrative support roles.
Overview
16
16
years of professional experience
Work History
Airport Manager
SPICEJET LTD
TRIVANDRUM
09.2011 - 04.2024
- Collaborated with local government agencies regarding zoning laws, noise abatement policies and other regulatory issues related to the operation of an airport.
- Negotiated contracts with vendors providing goods or services to the airport facility.
- Facilitated communication between airline representatives, ground crews, pilots, passengers and other stakeholders involved in air travel activities.
- Maintained accurate records of employee attendance, vacation requests, absences.
- Created expense reports using company software applications.
- Greeted visitors in a courteous manner and directed them to the appropriate office or person.
- Answered phones and routed calls to appropriate personnel.
- Prepared detailed reports and presentations for executive staff.
- Organized office supplies inventory and placed orders when necessary.
- Scheduled travel arrangements for business trips, conferences, and other events.
- Assisted with onboarding of new employees by providing information packets and training materials.
- Provided administrative support to various departments within the organization.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Ensured compliance with all applicable laws regarding employment practices.
- Processed invoices from vendors in a timely manner according to company policies.
- Worked with finance department to file receipts and reimbursements.
- Served as the first point of contact for incoming calls and visitors, providing excellent customer service and directing inquiries appropriately.
- Managed the recruitment process by sourcing candidates, conducting interviews and onboarding new hires.
- Resolved complex problems related to administrative processes in a timely manner.
- Identified potential risks associated with coordination tasks and developed mitigation plans accordingly.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Guest Service Executive
CLASSIC AVENUE [A FOUR STAR HOTEL
TRIVANDRUM
06.2010 - 07.2011
- Performed daily checkouts for departing guests according to hotel guidelines.
- Answered inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.
- Maintained accurate records of all transactions for audit purposes.
- Prepared weekly work schedules for receptionist staff members.
- Handled customer complaints professionally and courteously while striving to resolve issues satisfactorily.
- Reconciled end-of-day cash receipts with total sales on register tapes.
Trainee Customer Service Executive
PARAMOUNT AIRWAYS
TRIVANDRUM
01.2008 - 01.2010
- Work for all functions from Ticketing to Flight Dispatch involving Supervising and controlling all Flight Handling activities such as Reservations, Ticketing, Profiling, Check in, Boarding, Ramp duties and Baggage handling.
Education
Bachelors In Management Studies - Aviation Management
INDIAN SCHOOL OF BUSSINESS MANAGEMENT
02.2014
Skills
- Asset Management
- Ground Handling
- Operations Management
- Facilities Management
- Safety Management
- Problem-Solving
- Interpersonal Communication
- Relationship Building
- Team building
- Effective Communication
- Adaptability and Flexibility
- Task Prioritization
Accomplishments
Achieve Maximum Customer Delight and Co-Ordinate for On Time Departure of Flights Dealing with Flight Delays, Disruptions and Irregular Flight Operation Scenarios Ensuring proper Documentation at all times and thereby ensuring that all Auditable Documents are Intact. Followed company regulations, policies and processes.
Languages
- English
- Hindi
- Malayalam
- Tamil
Timeline
Airport Manager
SPICEJET LTD
09.2011 - 04.2024
Guest Service Executive
CLASSIC AVENUE [A FOUR STAR HOTEL
06.2010 - 07.2011
Trainee Customer Service Executive
PARAMOUNT AIRWAYS
01.2008 - 01.2010
Bachelors In Management Studies - Aviation Management
INDIAN SCHOOL OF BUSSINESS MANAGEMENT
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