Adept Technical Specialist with a proven track record at SYSTAL Technology Solutions Pvt. ltd, Bengaluru, excelling in firewall implementations and cloud troubleshooting, including AWS/Azure. Skilled in Cisco ASA and Linux, demonstrating strong problem-solving abilities and leadership in high-stakes environments. Successfully enhanced service delivery through innovative security solutions and team collaboration.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Technical Specialist - Security Engineer
SYSTAL Technology Solutions Pvt.ltd, Bengaluru
10.2021 - Current
Currently Working for “KYNDRYL - WPP” to support Service delivery, Service Assurance (Incidents, Change design and implementation) on 24/7 operation support and Projects (new firewall implementation with design).
Daily operation support for p1/p2/p3/p4 incidents: Providing Tier-2 & Tier-3 support on Firewall, Authentication services and Proxies.
Troubleshooting with end users and break fix the incident based on ticket priority. (Firewall ls like Checkpoint, Cisco ASA/Firepower and Palo-alto), (Authentication servers – Cisco ACS & ISE) . AWS/Azure cloud to on-prime troubleshooting.
Change request: Analyses the requirement from the requester and then design the change and schedule the implementation with the help of change management team in Snow tool. Implement the change based on the design steps, after the client approval in Snow tool.
Projects: Based on the client requirement, design the required configuration of the firewall. Understand the multiple infrastructure (group of company Architecture) based on the architect design. Implement the approved configuration based on the design. License the firewall and register for support. Perform Live test with end user. EOS the firewall to move to BAU support. Working along with Architect team for design level issues for break fixes. Working as a SME for client process design with Manager.
As a Technical Specialist support other team members for complex/high priority issues.
Sr. Associate -Security Engineer
AT&T Communication Services India PVT LTD
05.2016 - 09.2021
Worked for “IBM NTA 40 + clients ” to support Service delivery, Service Assurance (Incidents, Change design and implementation) on 24/7 support and Projects (new firewall implementation with design).
Daily operation support for p1/p2/p3/p4 incidents:
Provided Tier-2 on Firewalls, Authentication services and Proxies.
Troubleshooting with end users and break fix the incident based on ticket priority. (Firewall ls like Checkpoint, Cisco ASA/Firepower and Palo-alto), Riverbed, BIG-IP, (Authentication servers – Cisco ACS & ISE). AWS/Azure cloud to on-prime troubleshooting.
Change request: Analyses the requirement from the requester and then design the change and schedule the implementation with the help of change management team in Snow tool. Implement the change based on the design steps, after the client approval in Snow tool.
Based on the client requirement, design the required config of the firewal. Understand the multiple infrastructure (group of company Architecture) based on the architect design. Implement the approved configs based on the design. License the firewal and register for support. Perform Live test with end user. EOS the firewal to move to BAU support. Working along with Architect team for design level issues for break fixes. Working as a SME for client process design with Manager.
Supporting multiple technical teams in 24x7 operational environments with high uptime requirements. Varied shift schedules may include day or evening hours.
Managed client circuits and coordinate with respective vendor (ISP/Telco) to resolve the issue.
Network Engineer
CMC Limited
09.2013 - 05.2016
Installation and configuration of Linux Servers with proxy application delivering internet access to users
Linux servers and desktops across various departments.
Installation and Maintenance of Sun Solaris 10 running Oracle live & test database for internal applications.
Administration of Cisco 3600 series routers and Cisco 6513 core switches, Cisco 3750 distribution switches and Cisco 2900 series access switches.
Responsible for restoration of failure of network services connected through fibre optic cables across entire campus.
Configuration of Email & VPN accounts on Microsoft Outlook & Cisco VPN client respectively.
Identifying networking issues and coordinate with IM team to resolve issues.
Managed client circuits and coordinate with respective vendor (ISP/Telco) to resolve issues.
Continuously monitoring wide variety of information and network systems that include communications circuits, LAN/WAN systems, routers, switches, firewalls.
Supporting multiple technical teams in 24x7 operational environments with high uptime requirements.
Education
B Tech - Information Technology
Oxford Engineering College
Trichy
04.2001 -
Higher Secondary School - Mathemetics And Science
C.S.M.A Higher Secondary School
Dindigul
04.2001 -
Skills
Palo Alto Networks
Cisco ASA
Cisco Routers and switches
Cisco ACS & ISE
Cisco Firepower
FortiGate
Open Search
Splunk
Linux - Redhat, Centos, Ubuntu
Riverbed, BIG-IP
Solarwinds
Certification
CCNA
Timeline
Technical Specialist - Security Engineer
SYSTAL Technology Solutions Pvt.ltd, Bengaluru
10.2021 - Current
Sr. Associate -Security Engineer
AT&T Communication Services India PVT LTD
05.2016 - 09.2021
RHCSA and RHCSE
04-2015
Network Engineer
CMC Limited
09.2013 - 05.2016
CCNA
03-2013
B Tech - Information Technology
Oxford Engineering College
04.2001 -
Higher Secondary School - Mathemetics And Science
C.S.M.A Higher Secondary School
04.2001 -
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