Melvinna Joe Rajesh Kumar
Singapore
Summary
Resourceful professional in passenger service management known for high productivity and efficient task completion. Skilled in team leadership, conflict resolution, and operational oversight with a knack for enhancing customer satisfaction. Excel using communication, empathy, and problem-solving to navigate challenging situations and ensure passenger comfort and safety.
Overview
7
7
years of professional experience
Work History
Senior Passenger Associate
SATS
Singapore
05.2023 - Current
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Managed gate, ramp and cabin services for each flight.
- Supervised daily operations of passenger services staff, ensuring compliance with safety regulations and customer service standards.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Printed itineraries and tickets for passengers each day.
- Checked in passengers, assigned seats, and issued boarding passes.
- Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
Supervisor of Operations
McDonald's
Singapore
09.2020 - 04.2023
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Managed inventory control, ensuring availability of necessary supplies while minimizing waste and reducing costs.
- Documented all incidents involving customers or staff members accurately.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Aviation Security Officer
Cisco
Singapore
08.2018 - 07.2020
- Implemented new safety initiatives as directed by management.
- Analyzed risk factors associated with air travel operations.
- Assessed and monitored security protocols in airports.
- Provided security and protection to travelers across all transportation sectors.
Education
High School Diploma -
Temasek Polytechnic
Tampines,Singapore01-2018
High School -
SVV Matriculation Higher Secondary School
Tiruchirapally,Tamilnadu,India01-2015
Middle School -
St.Joseph's Anglo-Indian School
Tiruchirapally,Tamilnadu,India01-2013
Skills
- Complex Problem-solving
- Strategy development
- Boarding support
- Checking in passengers
- Crisis management
- Baggage inspection
Timeline
Senior Passenger Associate
SATS
05.2023 - Current
Supervisor of Operations
McDonald's
09.2020 - 04.2023
Aviation Security Officer
Cisco
08.2018 - 07.2020
High School Diploma -
Temasek Polytechnic
High School -
SVV Matriculation Higher Secondary School
Middle School -
St.Joseph's Anglo-Indian School
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