Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Work Availability
Hi, I’m

Aravindan Baskaran

Chennai
Aravindan Baskaran

Summary

Goal-oriented team manager with commendations for first-rate leadership, communication, and multitasking abilities. Experienced in implementing team objectives and mediating interpersonal issues. Several years of hands-on experience overseeing daily operations and guiding team members towards achieving goals.

Overview

7
years of professional experience
1
Certification

Work History

Amazon
Chennai

Team Manager - ML Data Ops
03.2022 - Current

Job overview

  • Managed a team of 20 associates, consistently achieving top-tier job and manager satisfaction scores.
  • Evaluated team performance, monitored goal achievement, shared constructive feedback.
  • Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
  • Collaborated with BI and PMs to develop a comprehensive defect logic, leading to the creation of robust dashboards for real-time process metric tracking.
  • Conducted new hire interviews and training, ensuring a smooth onboarding process.
  • Streamlined the attrition process, developing a predictive RAG report to proactively address future attrition.
  • Implemented a streamlined NPT tracking system, reducing the weekly workload for 18 TMs by 23%.

Amazon
Chennai

Quality Auditor
07.2019 - 03.2022

Job overview

  • Performed consistent NRR audits to identify trends and presented actionable suggestions to agents.
  • Monitored NVA ticket trends and delivered targeted training and refreshers to agents.
  • Member of Auditing Excellence Team, responsible for maintaining quality standards for auditor performance.
  • Led CSR initiatives and Heart 2 Heart sessions as the Engagement POC.
  • Created automated templates and visual aids to streamline processes for knowledge sharing.

Sitel India
Chennai

CS Lead
06.2017 - 07.2019

Job overview

  • Provided exceptional customer service through live chat support, resolving account inquiries, and introducing value-added products.
  • Onboarded new hires, ensuring rapid proficiency and effective escalation management.

Education

KCG College of Technology
Chennai

Bachelor of Engineering from Mechanical
01.2017

University Overview

  • 7.5 GPA
  • Projects and Research: Inclined Slope Maneuvering System, Stair Climbing Robot.
  • Shortlisted for SUPRA organized by Maruti suzuki

Hindu Senior Secondary School

HSC
08.2013

University Overview

Skills

  • Stakeholder Management
  • Onboarding and Orientation
  • Performance Appraisal
  • Process Improvement
  • Operational Excellence
  • Project Planning
  • Team building

Certification

  • Amazon Lean Six Sigma Yellow Belt, 02/24
  • Foundation of Project Management - Coursera, 04/22

Languages

Tamil
First Language
English
Advanced (C1)
C1
Hindi
Beginner
A1

Accomplishments

Accomplishments
  • Certified Amazon Lean Six Sigma Yellow Belt achiever, leading process improvement and UX initiatives.
  • Managed the performance and career development of up to 40 FTEs.
  • Recognized as a top performer with multiple Best Team and Best Manager awards.
  • Successfully led projects to streamline operations and improve efficiency.
  • Awarded Best Debutant Associate for outstanding performance upon joining Amazon.
  • As a Quality Auditor, successfully reduced aged cases and conducted thorough reopen analyses.

Timeline

Team Manager - ML Data Ops
Amazon
03.2022 - Current
Quality Auditor
Amazon
07.2019 - 03.2022
CS Lead
Sitel India
06.2017 - 07.2019
KCG College of Technology
Bachelor of Engineering from Mechanical
Hindu Senior Secondary School
HSC
Availability
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Aravindan Baskaran