Aravindan Damodharan

IT Infrastructure and Operations Specialist

Projects:

• VM Migration : Successfully migrated virtual machines from Nutanix to Hyper-V, ensuring seamless transition and minimal downtime.
• VMware VM Creation : Created and configured virtual machines in VMware, optimizing resource utilization and performance.
• Azure Intune Provisioning : Created provision packages and enrolled devices into Azure Intune, enhancing device management capabilities.
• Azure TOTP Deployment : Implemented Azure Time-based One-Time Password (TOTP) for enhanced security.
• Azure Intune App Deployment : Developed and deployed Win32 applications via Azure Intune, improving application distribution and management.
• Data Migration : Migrated data from Windows on-premises environments to SharePoint, optimizing data accessibility and collaboration.
• Branch Office Server Setup : Established new branch office servers, including ADDC and DHCP servers, ensuring reliable network services.

Responsibilities:

• Citrix Server Management : Administered and maintained Citrix servers to support remote desktop services.
• SolarWinds Management : Utilized SolarWinds for network monitoring and management to ensure system health and performance.
• Windows Server Patching : Applied patches and updates to Windows servers, maintaining security and system integrity.
• Server Issue Resolution : Diagnosed and resolved server-related issues, ensuring minimal disruption to operations.
• Office 365 Management : Managed Office 365 services, including user accounts, email, and collaboration tools.
• Change Management : Actively participated in the change management process to ensure smooth implementation of IT changes.
• Report Preparation : Prepared and presented weekly reports and PowerPoint presentations, including metrics data and operational reports.
• Vendor Management : Coordinated with vendors to procure IT services and products, ensuring timely delivery and support.
• Stakeholder Communication : Conducted Teams meetings with stakeholders and Bedford staff for project updates and coordination.
• Server Management : Managed over 550 servers, ensuring optimal performance and uptime.
• MS Teams Administration : Created channels and managed memberships in MS Teams to facilitate team collaboration.
• SharePoint Site Creation : Developed SharePoint sites for improved information sharing and project management.

Learnings:-

• Preparing for AWS architect certification

Senior IT Infrastructure Specialist

Projects:

• Active Directory Domain Controller Migration : Successfully migrated Active Directory Domain Controllers, ensuring minimal disruption and enhanced system performance.
• Server Migration : Led the migration of servers from HP Rack servers to Huawei E9000 UCS, improving infrastructure efficiency and scalability.
• Storage Migration : Involved in the migration from HP EVA P6000 Storage to Huawei Oceanstor 5500 V3, enhancing storage performance and capacity.
• WSUS Server Migration : Oversaw the migration of 38 District WSUS Servers from Windows Server 2012 R2 to Windows Server 2019 Standard.
• Antivirus Server Migration : Migrated 38 District Antivirus servers from Windows Server 2012 Standard to Windows Server 2019 Standard.
• Huawei E9000 UCS Implementation : Implemented Huawei E9000 UCS, optimizing computing resources and operational efficiency.
• Huawei Storage Implementation : Implemented Huawei Storage solutions, improving data management and storage capabilities.

Responsibilities:

• Server Management : Managed over 300 servers, ensuring optimal performance and reliability.
• Active Directory Management : Installed and configured Active Directory Domain Controllers to maintain secure and efficient directory services.
• Windows Server Administration : Administered Windows Server 2008, 2012 R2, and 2019 environments.
• Antivirus Server Management : Managed one Kaspersky Antivirus Master server and 38 Slave servers to protect against malware and threats.
• WSUS Server Management : Managed one WSUS Server and 48 Downstream Servers, ensuring timely patch updates.
• Virtual Machine Management : Handled Windows Virtual Machines using Hyper-V, ensuring high availability and performance.
• Huawei Storage Management : Configured and managed Huawei Storage, including:Creation of LUNs, LUN groups, and mapping to base machines and VMs.
  Creating Hosts and Host groups.
  FTP over storage.
  
• Huawei E9000 UCS Management : Administered Huawei E9000 UCS for efficient unified computing.
• SAN Switch Management : Configured and managed Brocade SAN Switches for reliable storage networking.
• AWS Basics : Applied basic knowledge of AWS services such as IAM, S3, and EC2.
• Inventory Management : Maintained hardware and software inventory to ensure accurate asset tracking.
• Firewall Management : Handled Fortigate Firewall to control network access for users.
• Backup Management : Performed VM backups every three months using Tape Media Library to ensure data protection.
• VPN Configuration : Configured VPN accounts for secure remote access.
• Tape Library Management : Managed HP Storage Works Tape Library for reliable data archiving.
• Video Conference Setup : Familiar with setting up and managing video conferencing solutions.
• Patch Management : Updated system patches through WSUS to maintain security and compliance.
• Vendor Coordination : Coordinated with vendors for hardware replacements and support.
• Data Center Management : Managed data center operations to ensure continuous service availability.
• Email Configuration : Configured Outlook emails on mobile phones for user accessibility.
• Issue Resolution : Resolved Windows Server operating system issues to maintain system stability.
• Vendor Management : Managed relationships with vendors to ensure timely procurement and support.

IT Support Specialist

Responsibilities:

• Remote Desktop Management : Set up and maintain remote desktop connections through a centralized server to ensure seamless access for remote users.
• Technical Issue Analysis : Analyze technical issues reported by clients and prioritize daily tasks to ensure efficient resolution.
• Error Resolution and Updates : Resolve functional and technical errors, provide update patches to clients, and establish remote desktop connections to install and update business applications.
• Client Communication : Inform clients regarding the estimated time required to analyze and resolve problems, ensuring clear and transparent communication.
• Training and Documentation : Develop training manuals for new employees and conduct training sessions to enhance team capabilities.
• Process Improvement : Research and implement new practices to improve the quality of service and organizational efficiency.
• Root Cause Analysis : Identify the root cause of repetitive technical errors and resolve all errors effectively to prevent recurrence.
• Client Assistance : Assist clients through email and telephone support, providing timely and effective solutions.
• Application Development Support : Assist in the development and testing of applications to ensure functionality and user-friendliness.
• Operating System Management : Handle various operating systems, including Windows Server 2008, 2012, and 2016, ensuring their optimal performance.
• Backup and Restoration : Perform backup and restoration tasks to safeguard data integrity and availability.
• Microsoft Outlook Configuration : Configure and troubleshoot Microsoft Outlook to ensure reliable email communication.
• OS Deployment : Deploy operating systems through Windows Deployment Services (WDS) to streamline setup processes.
• Backup Management : Perform backups using Netgear NAS Storage to ensure data security and availability.
• User Account Management : Manage user accounts via Active Directory, ensuring proper access and security.
• Email Account Management : Create and manage email accounts in MDaemon Server to maintain effective communication channels.
• Printer Configuration : Configure and troubleshoot printers to ensure reliable printing services.