Summary
Organized Operations Manager competent in Data Analysis and Service Delivery leveraging data-driven insights to drive business growth and efficiency. Highly talented in efficiency planning, cost reduction and budget control. Possess a strong track record of delivering actionable insights and leading cross-functional teams to successful project completion. Serves as point-of-contact for all Data related inquiries and issues.
Overview
9
9
years of professional experience
Work History
Assistant Service Delivery Manager
Merit Group
10.2019 - 08.2022
- Responsible for overseeing the day-to-day operations, distributing workload evenly amongst staff, while ensuring motivation and performance levels are maintained
- Collaborate with cross-functional teams to identify key business questions, design data collection processes, and analyze data to extract meaningful insights
- Lead a team of 3 junior analysts in data collection, cleansing, and analysis for marketing and sales departments
- Designed interactive dashboards in PowerBI for executive leadership, improving data accessibility and decision-making processes
- Improved service quality, addressing client concerns promptly and professionally.
- Streamlined operations for improved customer satisfaction and retention rates.
- Fostered strong relationships with clients to maintain long-term partnerships and drive business growth.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Conducted regular reviews of service offerings, identifying gaps in the market, and recommending new solutions accordingly.
- Prepare key role areas for the team members and facilitate performance in achieving targets
- Define production targets for the team for various processes based on necessary time study analysis
- Develop performance monitoring plans and ensure that the daily production targets with accuracy are met consistently
- Preparation and publishing of daily, weekly, monthly and quarterly performance reports for the team
- Organize weekly Quality team meetings to review and discuss team's ongoing performance
- Conduct weekly, monthly reviews on performance for individual team members
- Ensure team morale is spread among individual team members; address any staff related issues as such
- Responsible for all projects given by 15 Marketing Managers across globe, right from inception till delivery and invoicing
Business Development Executive
KSJV technical Services
09.2018 - 10.2019
- Market Research on targeted industry, services, titles and technology data
- Researching the clients information through search engines like Google, LinkedIn, Jigsaw, Hoovers and depth analysis on LinkedIn, Twitter
- Identify new business opportunities in the space of Mobile, SocialMedia, Web2.0 and the emerging technologies space
- Conducting various Market Research studies through secondary sources.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
Subject Matter Expert
Merit Group
07.2013 - 09.2018
- Streamlined research processes to meet tight deadlines for multiple projects
- Gathered and organized information for research purposes
- As SRA managed critical tickets which need to be resolved within 24 hours
- Conducted extensive research through specific authorized data sources and Google open search for following: Corporate structure, Ownership profiles and share holding patterns
- Use judgement skills to connect dots based on information gleaned through research from various open sources to identify ownership details or resolve ownership conflicts
- Build & perform quality checks on the updated database to ensure validity of information
- Keep abreast with the latest tools and applications on the internet and use them to optimize search
- We collect both structured and unstructured data, including high volume repetitive data.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Analyzed business problems, identifying root causes and developing robust solutions.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
Education
BACHELOR OF ENGINEERING IN ELECTRONIC AND COMMUNICATION -
05.2013
Skills
PMO
Data Analysis
SQL
Power BI
Process Improvement
Advanced Excel
Data Visualization
Client Relationship Management
Customer Engagement
Cost Analysis
Websites
Languages
ENGLISH
TAMIL
TELUGU
HINDI
Bio
06/14/1992, INDIAN, KARUNAGARAN
Accomplishments
- Led a cross-functional team in designing and launching a real-time dashboard using Power BI, improving decision-making processes and reducing reporting time by 30%
- Identified and resolved data quality issues within the company's CRM system, resulting in a 20% improvement in data accuracy and reliability.
- Streamlined data integration processes by implementing ETL best practices, reducing data processing time by 40% and improving data accessibility across departments
Timeline
Assistant Service Delivery Manager - Merit Group
10.2019 - 08.2022
Business Development Executive - KSJV technical Services
09.2018 - 10.2019
Subject Matter Expert - Merit Group
07.2013 - 09.2018
Sakthi Engineering College - BACHELOR OF ENGINEERING IN ELECTRONIC AND COMMUNICATION,
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