Aravindan N
ASST. MANAGER IT SUPPORT
AMBATTUR
Summary
Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 10 years of experience in Supply chain Industry . Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Overview
10
10
years of professional experience
Work History
Assistant Manager IT
Ecom Express Ltd
07.2014 - Current
- IT operations management, managing over 2500 desktops and laptops, printers, and mobile computers
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end users
- Worked with users to determine areas of technology in need of improved usability
Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents - Established network specifications and analyzed workflow, access, information and security requirements
- Improved security measures by conducting vulnerability assessments and applying necessary patches
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel
Managed onboarding and offboarding of employees
SYSTEM ADMIN
THIRU VI KA Dr. Mu. Va Educational Trust
7 1999 - 7 2014
- Managed IT Infra for 3 educational institutions
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents
- Established network specifications and analyzed workflow, access, information and security requirements
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability
Education
BCA -
Madras University
B.Ed. - undefined
Tamil Nadu Open University (TNOU)
M.Com - undefined
Madras University
Skills
IT INFRA SUPPORT
Desktop/Laptop Support
A4 Printer
Barcode Printer
Blue Tooth Printer
IT Asset Management
ITES
ITIL
Service Desk
Have 15 years of Remote support tools
Vast experience in resolving IT problems by providing feasible solutions
Patient and able to walk customers through troubleshooting and repair process
Keeps abreast of changes in technology
Good organizational abilities
Good understanding of installations and updates
Strong knowledge of viruses application glitches and hardware issues
Provide Efficient Support for LAN, WAN administration across 200 Branches, 4 Major Hubs, 14 Fulfilment Centres
Fully experienced in providing and maintaining IT security across large networks
Deploying new hardware, backups & evaluating new software & security risks
Involved in the roll-out of software updates and patches
Broad knowledge and experience of IT operating systems
L3 Escalation Support Resource
Handling Incident management, Problem Management, Change Management, Service Catalogue
Hands-on Experience in enforcing ITIL
H/W S/W ASSET MANAGEMENT
LOGISTICS AIDED IT TOOLS
Excellent verbal and written communication skills
Strong interpersonal and communications skills
Strong customer-focus
Proven service management skills
Demonstrate the ability to multi-task efficiently
Strong interpersonal relationship, team building, collaboration and objective facilitation skills
Act as an escalation point for all Service Desk staff
Act as a liaison between the IT Support team and the other departments
Manage day-to-day functions of the IT Support team
Create performance plans and provides performance reviews for the team
Provide mentoring and counseling
Provide technical leadership in a constructive culture
Develop and direct implementation of training plans for team members
IT Security Management
Network Administration
Information Security Policies
ITIL Processes
Cybersecurity best practices
IT Infrastructure Planning
Information Security
Problem-Solving
Time Management
Teamwork and Collaboration
Problem-solving abilities
Multitasking
Multitasking Abilities
Excellent Communication
Decision-Making
Self Motivation
Effective Communication
Team Collaboration
Organizational Skills
Team building
Adaptability
Analytical Thinking
Relationship Building
Problem-solving aptitude
Coursescertifications
- Cyber Security Awareness
- ITIL Foundation
Managementreportingskills
- Establishing team objectives and drive performance improvements
- Setting quarterly individual goals and providing on-going performance feedback
- Direct management responsibilities for all the designated resources
- Develop and implement practices that measure the effectiveness and performance of the Technical Support Function
- Tracks and drives improvement on departmental Key Performance Indicators (KPIs)
- Driving Product Development response and delivery of resolution to Development Escalations
- Aptitude to create a team environment that sustains a highly motivated group working to achieve common objectives
- Working in a Corporate PAN India Company and as a SOC SPOC Reporting to RM in Bangalore and DGM in NCR
- Managing a Team of IT Executives who are placed at Different Cities and Towns in Tamil Nadu
- 2nd Level Escalation Personnel for 200 Delivery Centres and 4 HUBS, 28 Fulfilment Centres across South India
Misskills
- Interacting with Ground Operations Head and Senior Management Team on a daily basis
- SPOC for all IT queries of TN & South FC for the HO & Top Management
- Managing Service Desk a Ticketing tool for recording all IT Issues raised from End Users and Solution Provided
- Spoc For South India For Providing Various Reports, Mis To Top Management
- Getting Reports From Subordinates And Collating It Preparing Periodical Presentations To Management Reporting To Rm In Bangalore Regional Office And To AGM In Ho Delhi
- Good At Excel Pivot Table, Vlookup Skills
- Good At Power Point Slide Presentations
Projectsrollout
- Played A Crucial Role In Getting Ecom Express Ltd Go Live In Chennai And Rest Of Chennai
- Implemented New Roll-Outs: Sruthi - Last Mile Delivery Android Apk, Sathi - First Mile Pickup Android Apk, Sri - Multi Dimensional Weighing Machine, Srishti - Financial Accounting Erp, Siddhi - Human Resources Management Erp, Samriddhi - Dimensional Weighing Machine, Zscaler - Web Filter, Cortex, INTUNES, Firewalls: FORTINET F/W, Active Directory Agent, Scadi 2 - First Mile Apk For Fresh Shipments Pickup, Esper Dashboard Deployment Across 1200 Devices, Fulfilment Centre It Commissioning At Swiggy Coimbatore, Fulfilment Centre It Commissioning At 8 Cities In Tamilnadu For Client Ola, RFID Project For Poc Of HHD, Fresh Work Service Desk Implementation
Roleresponsibilitiessocspocit
- To Verify All It Peripherals Are Working Properly In All Major Hubs, Facility Centres
- To Quickly Arrange Repair For Hardware In Occasion Of Hardware Failure
- To Log Calls With Vendors For Hardware Issues Of It Assets
- Apply And Follow-Up With Vendors For New Broadband, Landline, Cug, Ill, Mpls, Pri Connections
- To Get Quotes For Various It Materials And To Get Best Rates
- Monitor System Performance
- Install Software, Updates For Av
- Maintaining & Report Generation In Erp
- Employee Email Creation And Updating, Employee Details Updating In Erp
- Create A Backup And Recovery Policy
- Monitor Network Communication, Firewall Configuration & Maintenance
- Implement The Policies For The Use Of The Computer System And Network
- Monitor VPN And Rectify Login Issues
- SSO Password And Identity Management, System Inventory Maintenance
- Conducting Periodical It Asset Audit
- Troubleshooting With Remote Access Tools
- Maintaining & Report Generation In Android Applications
Roles And Responsibilities
- Ensure efficient operations of Local Area Networks (LANs) and Wide Area Networks (WANs)
- Provide user support & troubleshooting for seamless work
- Ensure efficient ERP administration
- Ensure proper E-mail Administration
- Provide Technical Support to users
- Manage IT Inventory
- Ensure compliance/renewal of all software license
- Server Administration
- Ensure regular Backup and Maintenance activity of Servers
- Voice Management
- Provide MIS Support
- Provide L1 Level Network Support
- Ensure timely reporting for Network Operation status to IT Manager
- Oversee implementation of all regular updates
Ctc
6.8 Lac P.A. with 51,340/- P.M. in Hand (After PF Deduction) + 5000 (Fuel Allowance + Telephone Allowance)
Personal Information
- Date of Birth: 08/14/78
- Gender: Male
- Marital Status: Married
Languages
ENGLISH
TAMIL
HINDI
TELUGU
KANNADA
MALYALAYAM
Disclaimer
I hereby declare that the above mentioned information are true to the best of my knowledge. (ARAVINDAN N)
Timeline
Assistant Manager IT
Ecom Express Ltd
07.2014 - Current
SYSTEM ADMIN
THIRU VI KA Dr. Mu. Va Educational Trust
7 1999 - 7 2014
BCA -
Madras University
B.Ed. - undefined
Tamil Nadu Open University (TNOU)
M.Com - undefined
Madras University
Similar Profiles
KAMAL SINGHKAMAL SINGH
Air Operations Executive at Ecom Express LtdAir Operations Executive at Ecom Express Ltd
LANCYRAJ RLANCYRAJ R
Cluster Manager at Ecom Express LtdCluster Manager at Ecom Express Ltd
Kalilulla Shariff.DKalilulla Shariff.D
State Head Last Mile Operations - Tamilnadu at Ecom Express LtdState Head Last Mile Operations - Tamilnadu at Ecom Express Ltd
Prince VermaPrince Verma
Operations Executive at Ecom Express LtdOperations Executive at Ecom Express Ltd
Reshma VReshma V
Consultant at ICICI Bank LtdConsultant at ICICI Bank Ltd