Summary
Overview
Work History
Education
Skills
Personal Information
Software
Timeline
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ARAVINDH MOORTHY

ARAVINDH MOORTHY

Srirangam

Summary

Dynamic individual with hands-on experience in Live Logistics handling and Customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

10
10
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Associate Lead

Laundryheap India Pvt Ltd
09.2021 - 10.2024
  • Started as a Senior Associate handling the live operations that includes for the US cities across a few different time zone and handled a few regions from the APAC markets as well
  • Live operation includes, planning routes for the drivers, monitoring and optimizing them as soon as the live operation begins
  • Handling drivers chats and resolving the queries from the customer service team
  • It also includes reducing delays across all markets and drivers retention
  • Hiring the drivers for US and Singapore markets and training them on the applications over the call and set the expectations that needs to be filled
  • Plan the monthly roaster for the team members of the Live Logistics team based on the market requirements
  • Onboarding new employees and training them on the process
  • Keep the team updated inline with the dynamic market conditions and requirements and make them work based on that
  • Track the Key Performance Indicators (KPIs) and share them feedbacks on them by conducting Weekly and Monthly review sessions and share the recorded metrics along with the observations to the upper management
  • Work on the Market closures and openings based on the requirements from the stake holders
  • Work on the cost metrics that includes drivers placement based on the weekly requirements
  • Work on the driver distribution and order distribution by liaising with the cross functional teams on the daily basis
  • Monitor the regional performances and the driver's performance that includes delays in the route and quality of the process on the daily basis
  • Share feedbacks with the drivers and make them work on their performance enhancement

Senior Executive

Criticalog India Pvt Ltd
11.2020 - 09.2021
  • Co-ordinating with customers and operations team for arranging pick ups and deliveries of all the consignments
  • Doing every day report on pending and delivered consignments and push my internal team to work on TAT
  • Sending monthly performance reports to the customer and discussing with them on future consignments
  • Attending calls from the customers for solving their queries and handling escalations
  • Co-ordinating with teams to increase the quality of the service and making them work on customer satisfaction by adhering to TAT
  • Talking with higher management, customers and sales people to increase the number of consignments and increase revenue

Sr. Process Associate

Maersk GSC India Pvt Ltd
06.2017 - 04.2020
  • Interacting through emails with the international clients and resolving customer's complaints and taking corrective measures
  • Handling end to end process from Export to Import by walking with customers side to side
  • Taking care of new bookings requested by customer in a timely manner with best possible rates and routes
  • Specialized in Out of Gauge (OOG) and reefer bookings
  • Generating reports based on customer segments and delegating the work to fellow team mates to have them actioned in a stipulated TAT and make sure customer gets what He/ She wants On Time
  • Communicating to the customers and our counter parts through phone calls on Urgent escalations and have them resolved
  • Finding out pain points of each customer and take necessary actions to cut out odds faced by them and ensure that customer is satisfied with the services we offer
  • Generating reports on Individual performances share with the team and discuss with individuals and drive them to progress
  • Taking necessary steps to simplify the process in a cost effective manner
  • Recognized for the team management
  • Rewarded for handling new bookings in efficient way
  • Appreciated for maintaining the SLA trends
  • Rewarded twice for going extra mile on case handling and simplifying the process
  • Multiple appreciations from front office and customers on query management and time management

Process Associate

Royal Bank of Scotland
08.2014 - 08.2016
  • Worked as a senior executive in RBSUlster Account Opening team (New Account sanctioner)
  • Handling customer request, queries and complaints related to products and services
  • Handling Customer's request for accounts opening through OLAF (Online Account Opening Form) and sanctioning the same within the turnaround time (TAT) as per service agreed and provide a resolution to the Customer appropriately
  • It involves making reasonable efforts to determine true identity and beneficial ownership of accounts, source of funds, the nature of customer's business, reasonableness of operations in the account in relation to the customer's business, etc which in turn helps the banks to manage
  • The entire customer's request will be placed under Image & Workflow (I&W) wherein requests will be sanctioned and processed under Account opening guidelines
  • Communicate with the onshore units on queries in the OLAF and update the customer about the status of the request
  • Adhering to the TAT agreed for every request and sharing the same to the customer's accordingly
  • Received Bronze Ovation for the difference I made in completing the audit peak 2014
  • Awarded as the Star of the Month
  • Received the LOV (Living Our Values) Award from the stakeholders
  • Recognized on various occasions by the stakeholders, clients for TOFU (Taking Ownership & Follow Up)
  • I have been given an opportunity to manage the team towards the excellence by maintaining the good SLA trends and reporting the MI's to the management
  • Have been involved in carrying out the automations for the team and in driving the ideas for process enhancement through the brainstorming sessions every month

Education

B.Com -

Bishop Heber College
01.2007 - 01.2010

MBA - HR & Marketing

KSR College of Technology
01.2012 - 01.2014

Skills

  • Quick learning
  • Team building and management
  • Leading from the front
  • Customer service
  • Microsoft office
  • Time management
  • Excellent communication

Personal Information

Date of Birth: 07/05/90

Software

Sales Force

Onfleet

LMFS

G Suite

Excel

Timeline

Associate Lead

Laundryheap India Pvt Ltd
09.2021 - 10.2024

Senior Executive

Criticalog India Pvt Ltd
11.2020 - 09.2021

Sr. Process Associate

Maersk GSC India Pvt Ltd
06.2017 - 04.2020

Process Associate

Royal Bank of Scotland
08.2014 - 08.2016

MBA - HR & Marketing

KSR College of Technology
01.2012 - 01.2014

B.Com -

Bishop Heber College
01.2007 - 01.2010

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