Aravind Kumar Juvvanapudi

Handling production support, which includes Microsoft SQL and servers.

• Troubleshooting technical issues related to HMS (Hospital Management System) and RIS (Radiology Information System) — such as DICOM imaging systems, dictation systems, HL7 messages, EMR systems, etc. Monitor mirth interfaces for backlogged queues and follow the escalation process.

• Troubleshoot workstation issues.

Handling HL7 Issues: Connect Mirth and take care of HL7 messaging.

• Resolving HL7 order issues using Mirth.

• Handling PACS (Intele PACS) and gateway.

• Install client applications on the workstations.

• Perform access management. Extensively researched and documented customer technical issues.

Collaborate with Technical Support team members, manage customer inquiries, and escalate when required.

• Assisted customers with inquiries and resolved issues efficiently.
• Provided detailed product information to enhance customer understanding.
• Collaborated with team members to improve service delivery processes.
• Trained new associates on customer service best practices and tools.
• Escalated complex issues to senior management for resolution support.
• Greeted customers and identified their needs.
• Assisted customers with returns, exchanges, refunds, and other transactions as needed.
• Resolved customer inquiries in a timely manner.