Hi, I’m
Aravindkrishna Somasekharan Nair
Kerala
Summary
Experienced customer service professional bringing Number years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about Type regulations and standards.I adapt quickly to work, i am confident in my ability to contribute the success of a company
Overview
13
years of professional experience
Work History
Nanogate
Logistics Coordinator&Ware House Package
02.2023 - 02.2024
Job overview
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Tracked orders and notified customers of status or potential delays.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Prepared and presented reports to management on logistics performance.
- Monitored performance of logistics operations to identify areas for improvement.
DAF Paccar Parts
Logistics Supplier
01.2022 - 01.2023
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Tata Motors
Service Advisor
05.2014 - 12.2021
Job overview
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Focus Motors, Tata Motors
Auto Mechanic(Production )
05.2013 - 04.2014
Job overview
- Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
- Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
- Maintained vehicle records by recording service and repairs.
Maruthi Suzuki AVG
Production Worker
07.2012 - 04.2013
Job overview
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Cochin Shipyard
Welding Technician
01.2012 - 06.2012
Job overview
- Measured and accurately cut pieces for joining and fabrication work.
- Maintained tools and equipment for welding team.
- Performed various welding techniques such as MIG, TIG, and stick welding to accomplish diverse tasks across multiple projects.
- Fabricated and welded aluminum, stainless steel and mild steel to form parts used in production processes.
Jayam Cnc Cad Design Technology
CNC Programmer
07.2011 - 08.2011
Job overview
- Improved CNC program efficiency by optimizing tool paths and reducing cycle times.
- Provided technical support for shop floor personnel, assisting with setup procedures and addressing any issues related to CNC programs.
- Maintained organized library of CNC programs, ensuring version control and easy access for all team members involved in the production process.
Education
Institute of Engineering And Technicians Associati, India
Institute Of Engineering And Technicians Associati from Diploma Mechanical Engineering
03.2011
Vocational Higher Studies, India, Kerala
Vocational Higher Studies from Automobile Engineering
03.2009
Technical High School , India, Kerala
03.2007
Skills
- Problem-Solving
- Decision-Making
- Logistics Analysis
- Customer Service
- Warehousing Processes
- Materials Handling
- Data Entry
- Forklift Driving
Languages
English
Advanced (C1)
Timeline
Logistics Coordinator&Ware House Package
Nanogate
02.2023 - 02.2024
Logistics Supplier
DAF Paccar Parts
01.2022 - 01.2023
Service Advisor
Tata Motors
05.2014 - 12.2021
Auto Mechanic(Production )
Focus Motors, Tata Motors
05.2013 - 04.2014
Production Worker
Maruthi Suzuki AVG
07.2012 - 04.2013
Welding Technician
Cochin Shipyard
01.2012 - 06.2012
CNC Programmer
Jayam Cnc Cad Design Technology
07.2011 - 08.2011
Institute of Engineering And Technicians Associati
Institute Of Engineering And Technicians Associati from Diploma Mechanical Engineering
Vocational Higher Studies
Vocational Higher Studies from Automobile Engineering
Technical High School
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