ARAVIND KUMAR
Chennai
Summary
Dynamic professional with a proven track record at Amazon Development Center India, excelling in customer engagement and troubleshooting. Leveraging strong analytical and exceptional communication skills, I effectively managed support operations, enhancing service quality and customer satisfaction. Adept at collaborating cross-functionally, I delivered tailored product demonstrations that drove client success.
Overview
3
3
years of professional experience
Work History
Associate
Amazon Development Center India Pvt.Ltd
Chennai
06.2022 - Current
- Provided first-line support via email, live chat, and ticketing systems, ensuring clear communication and timely resolutions.
- Managed support operations for designated customer region, maintaining service quality and adherence to SLAs.
- Collaborated with product and engineering teams to relay customer feedback and improve support processes.
- Documented resolutions and updated internal knowledge base articles to enhance team knowledge and customer self-service.
- Maintained high customer satisfaction through consistent follow-ups and effective troubleshooting.
- Operated independently and collaboratively in fast-paced environments with a customer-first mindset.
- Delivered detailed product demos and solution sessions tailored to client-specific workflows.
Education
Master of Engineering - Construction Engineering Management
Vels University
Chennai06-2022
Bachelor of Engineering - Civil Engineering
Vels University
Chennai04-2020
Skills
- Strong analytical skills
- Time-management skills
- Exceptional communication skills
- Interpersonal skills
- Collaboration & Cross-Functional Coordination
- Product demonstrations
- Client communication
- Client engagement
Accomplishments
- Got awarded the GEM award for exceptional performance during the year of 2024
Languages
English
First Language
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Timeline
Associate
Amazon Development Center India Pvt.Ltd
06.2022 - Current
Master of Engineering - Construction Engineering Management
Vels University
Bachelor of Engineering - Civil Engineering
Vels University
Similar Profiles
Venkat BungaVenkat Bunga
Advertiser Support Associate at Amazon Development Center India Pvt.LtdAdvertiser Support Associate at Amazon Development Center India Pvt.Ltd
Pragyan Parimita MishraPragyan Parimita Mishra
Manager I,Transportation at Amazon Development Center India Pvt.LtdManager I,Transportation at Amazon Development Center India Pvt.Ltd
Pragyan MishraPragyan Mishra
Manager-I, Transportation at Amazon Development Center India Pvt.LtdManager-I, Transportation at Amazon Development Center India Pvt.Ltd
R. Kishore KumarR. Kishore Kumar
Vice President at RBS Business Services Pvt. LtdVice President at RBS Business Services Pvt. Ltd
Kaviya G SKaviya G S
Associate Consultant at Atos Global IT SolutionsAssociate Consultant at Atos Global IT Solutions