Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aravind M R

Bangalore

Summary

Accomplished Project Manager at Kyndryl Inc. with a strong history of success in project management and enhancing cross-functional teamwork.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Project Manager

Kyndryl Inc.
BANGALORE
06.2020 - Current
  • Directed end-to-end lifecycle of Patch Management for Windows and Oracle Linux Servers.
  • Developed and updated project plans to document objectives, technologies and schedules
  • Coordinated resources to meet patch deployment timelines and objectives efficiently.
  • Analyzed patch release notes and security advisories to assess urgency and impact.
  • Collaborated with cross-functional teams for coordinated patch deployments and maintenance scheduling.
  • Documented testing procedures, outcomes, and identified issues for comprehensive review.
  • Maintained detailed records of patch activities, including schedules and encountered issues.
  • Advised departments on best practices for managing large-scale projects.
  • Managed multiple projects with competing deadlines while actively seeking stakeholder feedback.

Service Delivery Manager

IBM India Pvt Ltd
03.2017 - 05.2020
  • Manage complete lifecycle of Complex Oracle Applications, Databases and Cloud infrastructure service delivery & maintenance.
  • Led a team of Oracle Application and Database SMEs, OS and Network Infrastructure SMEs to deliver the Projects on time.
  • Review Security updates and advise clients on applicability.
  • Periodical review & propose the architectural changes on the new solution as well as existing Applications and infrastructure level to the customers.
  • Planning, overseeing and leading new, upgrade and enhancement projects from ideation through to completion.
  • Administer tasks like clones, application restarts, repeatable maintenance tasks ensuring delivery quality, faster turnaround and reduced planned downtimes.
  • Created dashboards, and monthly metrics reports including ticket trends and MTTR trends.
  • Reviewing and maintaining 100% uptime of applications/ servers, Health, Metrics, and Response time.
  • Recognizing and monitoring the metrics like MTTR/MTTD to accomplish SLA objectives.
  • Driving Automation projects for Motorola Client and integrating various Devops Tools.
  • Work with DevOps teams to build, release, monitor, and run the services to improve service reliably.

Service Delivery Manager

IBM India Pvt Ltd
04.2010 - 04.2016
  • Led end-to-end service delivery for Oracle Database operations, achieving 24/7 performance and availability.
  • Managed incident, problem, change, and release processes in accordance with ITIL standards for Oracle DB services.
  • Oversaw daily DBA team operations, ensuring task assignments, workload balance, and SLA compliance.
  • Served as primary contact for clients and stakeholders, conducting service reviews and status meetings.
  • Coordinated with infrastructure, application, and security teams to ensure compliant database service delivery.
  • Ensured swift resolution of database incidents and escalations for high-impact enterprise accounts.
  • Facilitated patching, upgrades, backup strategies, and DR drills across Oracle DB environments.
  • Monitored system health through Oracle Enterprise Manager (OEM), implementing measures to minimize downtime.

Education

Master of Business Administration -

Siddiganga Institute of Technology
Tumkur, Karnataka, India

Skills

  • Technical leadership
  • Project management
  • Service delivery
  • Stakeholder engagement
  • Client relations
  • Compliance oversight
  • Patch management
  • Cross-functional collaboration
  • Data analysis

Certification

  • Project Management Professional (PMP), PMI
  • Certified SRE Practitioner, Devops Institute
  • Microsoft AZ-900 Azure Fundamentals
  • Scrum Foundation

Timeline

Project Manager

Kyndryl Inc.
06.2020 - Current

Service Delivery Manager

IBM India Pvt Ltd
03.2017 - 05.2020

Service Delivery Manager

IBM India Pvt Ltd
04.2010 - 04.2016

Master of Business Administration -

Siddiganga Institute of Technology

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Aravind M R