Aravind M R
Bangalore
Summary
Accomplished Project Manager at Kyndryl Inc. with a strong history of success in project management and enhancing cross-functional teamwork.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Manager
Kyndryl Inc.
BANGALORE
06.2020 - Current
- Directed end-to-end lifecycle of Patch Management for Windows and Oracle Linux Servers.
- Developed and updated project plans to document objectives, technologies and schedules
- Coordinated resources to meet patch deployment timelines and objectives efficiently.
- Analyzed patch release notes and security advisories to assess urgency and impact.
- Collaborated with cross-functional teams for coordinated patch deployments and maintenance scheduling.
- Documented testing procedures, outcomes, and identified issues for comprehensive review.
- Maintained detailed records of patch activities, including schedules and encountered issues.
- Advised departments on best practices for managing large-scale projects.
- Managed multiple projects with competing deadlines while actively seeking stakeholder feedback.
Service Delivery Manager
IBM India Pvt Ltd
03.2017 - 05.2020
- Manage complete lifecycle of Complex Oracle Applications, Databases and Cloud infrastructure service delivery & maintenance.
- Led a team of Oracle Application and Database SMEs, OS and Network Infrastructure SMEs to deliver the Projects on time.
- Review Security updates and advise clients on applicability.
- Periodical review & propose the architectural changes on the new solution as well as existing Applications and infrastructure level to the customers.
- Planning, overseeing and leading new, upgrade and enhancement projects from ideation through to completion.
- Administer tasks like clones, application restarts, repeatable maintenance tasks ensuring delivery quality, faster turnaround and reduced planned downtimes.
- Created dashboards, and monthly metrics reports including ticket trends and MTTR trends.
- Reviewing and maintaining 100% uptime of applications/ servers, Health, Metrics, and Response time.
- Recognizing and monitoring the metrics like MTTR/MTTD to accomplish SLA objectives.
- Driving Automation projects for Motorola Client and integrating various Devops Tools.
- Work with DevOps teams to build, release, monitor, and run the services to improve service reliably.
Service Delivery Manager
IBM India Pvt Ltd
04.2010 - 04.2016
- Led end-to-end service delivery for Oracle Database operations, achieving 24/7 performance and availability.
- Managed incident, problem, change, and release processes in accordance with ITIL standards for Oracle DB services.
- Oversaw daily DBA team operations, ensuring task assignments, workload balance, and SLA compliance.
- Served as primary contact for clients and stakeholders, conducting service reviews and status meetings.
- Coordinated with infrastructure, application, and security teams to ensure compliant database service delivery.
- Ensured swift resolution of database incidents and escalations for high-impact enterprise accounts.
- Facilitated patching, upgrades, backup strategies, and DR drills across Oracle DB environments.
- Monitored system health through Oracle Enterprise Manager (OEM), implementing measures to minimize downtime.
Education
Master of Business Administration -
Siddiganga Institute of Technology
Tumkur, Karnataka, IndiaSkills
- Technical leadership
- Project management
- Service delivery
- Stakeholder engagement
- Client relations
- Compliance oversight
- Patch management
- Cross-functional collaboration
- Data analysis
Certification
- Project Management Professional (PMP), PMI
- Certified SRE Practitioner, Devops Institute
- Microsoft AZ-900 Azure Fundamentals
- Scrum Foundation
Timeline
Project Manager
Kyndryl Inc.
06.2020 - Current
Service Delivery Manager
IBM India Pvt Ltd
03.2017 - 05.2020
Service Delivery Manager
IBM India Pvt Ltd
04.2010 - 04.2016
Master of Business Administration -
Siddiganga Institute of Technology
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