Aravind Mohan

• Managed and led a Delivery Excellence team supporting global I&D engagements, including people management, workload planning, task delegation, performance monitoring, and team development.

• Provided managerial oversight across multiple engagements, partnering with Engagement Managers and Delivery Leads to track project health, milestones, risks, dependencies, and delivery KPIs.

• Directed issue and risk management activities, leading root cause analysis, defining mitigation plans, and coaching delivery teams to improve RAYG status, and overall delivery performance.

• Led cross-functional collaboration with Internal Quality, PMO, and Delivery teams to plan, execute, and close Delivery Quality Assurance (DQA) reviews, ensuring audit readiness, and compliance.

Owned delivery compliance for all I&D engagements, defining controls, tracking deviations, and driving corrective and preventive actions in coordination with stakeholders.

• Managed the preparation, validation, and communication of Business Review Packs, ensuring accurate reporting of delivery metrics, financial indicators, risks, and executive insights.

• Headed the Engagement Management Compliance stream for I&D, overseeing EM certification governance, tracking certification status, mentoring team members, and actively driving certification adoption across the unit.

• Coached and mentored team members, shared knowledge, and promoted continuous improvement within the Delivery Excellence function.

• Acted as a trusted advisor to leadership, providing data-driven insights, escalation management, and recommendations to strengthen delivery governance and execution.

• Led, mentored, and performance-managed a team of approximately 100 professionals, driving productivity, capability development, succession planning, and sustained employee engagement.

• Owned end-to-end operations management, including short-term and long-term strategic planning, workforce management, and execution aligned to business targets, SLAs, and service delivery KPIs.

• Established performance governance frameworks, continuously tracking operational metrics, quality indicators, and productivity benchmarks to ensure consistent delivery excellence.

Prepared and presented MIS and SLA reports for senior management, providing actionable insights into process performance, risk exposure, and improvement opportunities to support informed decision-making.

• Led performance reviews and coaching interventions, monitoring individual and team performance to ensure the achievement of operational targets and continuous improvement.

• Played a key role in internal RCSA (Risk and Control Self-Assessment) activities, identifying control gaps, assessing operational risks, and recommending enhancements to strengthen the control environment.

• Tracked and governed risk mitigation action plans, ensuring timely closure of issues and sustained compliance with internal and external control standards.

• Reviewed newly migrated processes to identify operational, compliance, and delivery risks, and designed and implemented preventive and detective controls to stabilize operations.

• Owned and maintained the Risk and Control Register, ensuring accurate risk documentation, alignment with regulatory and internal standards, and ongoing risk visibility.

• Led and supported the transition of two operational processes from Manchester (UK) to Chennai (India), managing knowledge transfer, documentation, stakeholder coordination, and stabilization to ensure a seamless transition.

• Partnered with cross-functional teams to identify and deliver process improvements, supporting White Belt initiatives and operational excellence programs.

• Championed automation initiatives, delivering 60+ process automations using Excel VBA, resulting in improved efficiency, reduced manual effort, and enhanced process accuracy.

• Conducted end-to-end process reviews across Personal Banking Operations, eliminating non-value-added activities, improving turnaround time, and strengthening controls.

• Created detailed process maps using BlueWorks, enabling standardization, transparency, and optimization across operations.

• Identified automation opportunities for Robotic Process Automation (RPA), collaborating with process owners to create Process Design Documents (PDDs) and support automation onboarding.

• Advising customers with the declination done by the underwriters for the quote raised, updating the vehicle insurance details on client application to evaluate the premiums and Quality Controller for internal audits.

• Handling the Customer complaints received from Barclay's Asset & sales Financing customers, prepare and maintain the records of consolidated errors that have been made by the internal staff members, generate the report detailing of the Terminated customers with the business.