Self-motivated Key Account Manager with 7+ years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion.
Overview
3
3
years of post-secondary education
8
8
years of professional experience
Work History
Key Account Manager
Randsatd Technologies Pvt. Ltd.
Bengaluru, Karnataka
06.2018 - Current
Leveraged strategic planning to penetrate key accounts.
Improved account management by predicting potential competitive threats and outlining proactive solutions.
Built relationships with customers and community to promote long term business growth.
Developed and implemented strategic account plans to generate new, advantageous customers.
Expertise in handling MSP programs.
Experience in end to end vendor management tool such as Fieldgalss,Beeline etc.,
Managed portfolio of 8 accounts and annually INR 4 Cr's. in sales.
Knowledge on IT various IT skills.
Advanced in business proposals, negotiation, invoicing, payment, creation of SOW and contracts.
Liaised between internal and external stakeholders, clients and various external vendors to develop and implement client solutions.
Developed new business relationships and maintained existing through regular communications and effective account management.
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Collaborated with internal team/managers to provide customer feedback and recommend operational changes to meet emerging trends.
Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
Met existing customers to review current services and expand sales opportunities.
Quoted prices, credit terms and other bid specifications.
Engaged with collections, risk,and fraud teams, collaborating on implementation of collection strategies.
Analyzed portfolios and identified risk factors, facilitating reduction of delinquencies on new volumes and recommending risk-adverse underwriting strategies.
Ensuring invoicing and payment collections are happening on time in order to avoid over dues.
Business Development Executive
PEOL Technologies Pvt. Ltd.
Bengaluru, Karnataka
06.2014 - 06.2018
Reached out to potential customers via telephone, email and in-person inquiries.
Tracked sales calls in database for relationship management.
Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
Worked with existing customers to increase purchases of products and services.
Generating leads and increasing sales through SAP related services.
Examining and managing bids, RFQ's, RFP's.
Negotiated and closed long-term agreements with new clients in assigned territory.
Brought in new accounts through successful networking strategies and promotional approaches.
Maintained updated records in CRM to meet requirements of sales team.
Enhanced marketing exposure through successful website content management and direct correspondence with potential clients.
Leveraged effective networking strategies to generate new business opportunities.
Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval.
Managed needs of more than 5 customers at once using strong prioritization and multitasking abilities.
Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.
Talent Management Specialist
PEOL Technologies Pvt. Ltd.
Bengaluru, Karnataka
06.2013 - 06.2014
Auditioned and interviewed performers to match attributes to specific roles or to increase pool of available acting talent.
Support the hiring function with involvement in activities like sourcing, screening, interviewing, identify and evaluate recruitment.
Handled campus and lateral hiring.
Manage joining and induction process for new hires.
Design and conduct new employee orientation.
Training and competency development.
Implementation of new policies.
Handled employee relations through by conducting one on one discussions.