Aravinth TP

• The primary contact for operational delivery, managing client expectations through SLA tracking, escalation management, and performance reporting.

• Plan, organize, and track the project to ensure successful delivery of the simulators, working closely with all involved teams and stakeholders

• Prepared status reports by collecting, reviewing, and summarizing key project information for stakeholder visibility.

• Managed resource planning, recruitment, and upskilling to align team capabilities with project needs.

• Successfully led and mentored a delivery team of 30 members, driving operational excellence, aligning technical teams with business goals, and ensuring timely completion of project milestones.

• Perform gap analyses to define custom requirements and secure resources for successful project delivery.

• Delegated tasks and responsibilities to team members, ensuring timely completion of deliverables.

Ensure that project deliverables meet quality standards and client expectations.

Administered and maintained user identities and accounts across enterprise systems including Active Directory and Mainframe platforms, ensuring secure and compliant access management. Provisioned and de-provisioned access to enterprise applications, shared drives, and hardware devices (printers, scanners, removable media) using Active Directory group-based access control mechanisms.

Managed Incident Management activities by logging, tracking, resolving, and documenting incidents in accordance with ITIL best practices and SLA requirement Collaborated with cross-functional support teams and business units to identify suspected system defects and ensure timely and seamless issue resolution.

Compiled and updated daily, weekly, and monthly service progress reports to track performance metrics.

Created and maintained process documentation to ensure clarity and consistency in operations

• Led a 25+ member team responsible for ITIL-based service operations in Incident, Change, and Problem Management.

Delivered SCCM, Azure, Office 365, and Citrix infrastructure projects, enhancing service delivery across enterprise environments.

• Managed application packaging and deployment on user endpoints via SCCM.

• Monitored SCCM client health and software update compliance, resolving deployment failures.

• Coordinated escalations across Citrix, AD, and access-related issues, ensuring resolution within SLA.

• Developed process documentation and knowledge base for operational efficiency.

• Worked closely with the Service Delivery team to ensure consistent service availability.

• Collaborated with vendors and internal IT teams for incident resolution and service reporting.