ARAVINTHRAAJ RAJENDRAN
Coimbatore
Summary
Results-oriented Project Specialist with a proven track record in efficient project management and sales support. Exceptional leadership skills demonstrated by overseeing end-to-end project delegation across multiple international manufacturing plants, enhancing productivity and client satisfaction. Proficient in order processing, meticulous documentation, and procurement, ensuring contract compliance and seamless transactions. Adept at solving complex problems and optimizing processes, resulting in improved efficiency and cost-effectiveness. Strong communication and team collaboration foster successful client engagement and project development. Expertise in customer-centric solutions, consistently delivering tailored support. Demonstrated leadership in Qatar Gas project, facilitating pre-production meetings, and ensuring project success. Detail-oriented, organized, and innovative professional committed to delivering outstanding results.
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Experienced with project planning, resource allocation, and risk management. Utilizes strategic thinking to ensure project milestones are met efficiently. Track record of leveraging strong organizational skills and attention to detail to drive project success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Specialist
SLB
04.2018 - Current
- Demonstrated dedication by conducting an onsite visit to Romania in March 2023, actively contributing to project development from inception to invoice issuance.
- Leadership and Order Management
- Provided exemplary leadership as the shift lead, overseeing order processing and ensuring the smooth operation of the sales team.
- Proficiently managed orders & quotes for multiple customers, leveraging the SAP system for order creation and meticulous editing.
- Regional Expertise and Customer Engagement
- Specialized in addressing region-specific queries, offering prompt & comprehensive solutions tailored to each area's unique needs.
- Acted as the dedicated point of contact for the prestigious Qatar Gas project, effectively managing end-to-end project delegation.
- Oil and Gas Sector Proficiency
- Collaborated closely with the bids and quotes team, focusing on the specialized requirements of the oil and gas industry.
- Demonstrated industry-specific knowledge in preparing bids and quotes to meet client expectations.
- Procurement and Contract Compliance
- Facilitated the procurement of spares and repair equipment, ensuring seamless coordination of purchase orders issued by clients.
- Conducted thorough reviews of contracts to align orders with contractual agreements.
- Multi-Location Plant Management and Logistics
- Efficiently handled operations across three diverse manufacturing plants situated in Singapore, Romania, and Qatar.
- Triggered shipments of ready-to-ship items, playing a crucial role in logistics support.
- Streamlined Order-to-Cash Process
- Managed the order-to-cash process, ensuring meticulous records, financial compliance, and seamless transactions from order placement to invoice generation.
- Client-Centric Approach and Project Development
- Initiated productive pre-production meetings with clients to gain a comprehensive understanding of equipment and product specifications.
- Established effective communication matrices, resulting in successful project initiation.
- Led regular meetings to provide transparent project updates, fostering strong client relationships.
- 2020 – Present | Project Specialist
- 2019 – 2020 | Inside Sales Specialist
- 2018 – 2019 | Shift Lead - Quotes
Internal Support
VWR International LLC, Coimbatore
08.2015 - 04.2018
- Comprehensive Customer Support
- Provide exceptional support to customers through various channels, including inbound calls, emails, and chat.
- Proactively engage with customers to maintain existing relationships and attract potential clients.
- Effective Issue Resolution
- Investigate and analyse customer complaints meticulously, identifying the root causes of product or service problems.
- Collaborate with customers to clearly explain the best solutions and ensure prompt issue resolution, with a strong focus on follow-up to guarantee customer satisfaction.
- Sales Support Expertise
- Assist customers in making informed decisions by helping them identify suitable products.
- Prepare accurate quotes, facilitate smooth order placement, and efficiently handle returns or credit requests.
- Deliver necessary documentation, such as invoice copies, to support seamless transactions.
- Performance Measurement and Improvement
- Implement a systematic approach to measure and track key performance metrics, including Turnaround Time (TAT) and Key Performance Indicators (KPIs) for the team.
- Continuously analyse data to identify areas for improvement and take proactive measures to enhance customer service efficiency.
- Procedural Documentation and Compliance
- Maintain thorough documentation of critical processes, including Return Merchandise Authorization (RMA), Order Entry, Quote Preparation, Procurement, Certificates, and Request/Case routing.
- Ensure compliance with established procedures and protocols to streamline operations and uphold quality standards.
- September 2017 – April 2018 | Internal Support
- August 2015 – September 2017 | Associate – Customer Service NA - Click 2 Chat
Education
Diploma - Instrumentation & Control Engineering
V.L.B Janakiammal College OF Engineering
Coimbatore04.2012
Bachelor - Information Technology
Tamilnadu College Of Engineering
Coimbatore04.2015
Skills
- Project Management
- Sales Support
- Customer Engagement
- Problem Solving
- Data Analysis
- Process Optimization
- Communication & Team Leadership
- Procurement & Contract Compliance
- Quality Assurance
- Performance Metrics
- Order-to-Cash Management
- Logistics Support
- Work Planning and Prioritization
- Agile methodologies
- Project scheduling
- Scope management
- Risk assessment
- Strategic planning
- Project planning
- Cost control
- Stakeholder management
- Vendor management
- Change management
- Contract negotiation
- Performance metrics
- Risk management
- Data analysis
- Continuous improvement
- Agile methodology
- Conflict resolution
- Resource allocation
- Production cost verification
- ERP software
- Time management
- Critical thinking
- Strategic thinking
Certification
- Lean Six Sigma – Yellow belt Internal Certification
- PMP – Internal Certification
- SAP – Sales Development
Timeline
Project Specialist
SLB
04.2018 - Current
Internal Support
VWR International LLC, Coimbatore
08.2015 - 04.2018
Diploma - Instrumentation & Control Engineering
V.L.B Janakiammal College OF Engineering
Bachelor - Information Technology
Tamilnadu College Of Engineering
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