Awesome
Arbaz Alam
Assignment Manager
Khalilabad
Summary
Dedicated Banking Customer Service Representative with proven skills in client education, transaction processing, and compliance awareness. Committed to enhancing customer satisfaction and operational efficiency.
Overview
2
2
Languages
1
1
year of professional experience
Work History
Banking Customer Service Representative
PNB
06.2025 - Current
- Educated clients on banking products and services, enhancing customer understanding and satisfaction.
- Assisted customers with account inquiries and transactions, ensuring prompt resolution of issues.
- Processed loan applications efficiently, maintaining high accuracy in documentation and compliance.
- Collaborated with team members to streamline service processes, improving overall operational efficiency.
Education
Bachelor of Arts - Hindi
Dr. Rammanohar Lohiya Awad University Of Ayodhya Faizabad
Ayodhya, India 04.2001 -
Skills
Financial product knowledge
Transaction processing
Compliance awareness
Customer service
Customer relationship management
Numerical analysis
Computer skills
Problem-solving abilities
Active listening
Verbal communication
Stress management
Client confidentiality
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Author of “[Article Title],” published in [Journal Name] in [Year].
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Affiliations
- Society of Human Resource Management
Software
Interests
Desktop Computer Work
Timeline
Banking Customer Service Representative
PNB
06.2025 - Current
Bachelor of Arts - Hindi
Dr. Rammanohar Lohiya Awad University Of Ayodhya Faizabad
04.2001 -