Arbaz Attar
Customer Support Executive
Pune
Summary
Experienced customer support executive with 3 years of experience in handling customer inquiries, complaints, and providing top-notch solutions. Successfully resolved 90% of complex cases within the stipulated timeline, resulting in a 15% increase in customer satisfaction rate. Strong communication skills and ability to handle a high volume of chats and emails while maintaining excellent service quality.
Overview
3
3
years of professional experience
Work History
Customer support executive
Innovative retails concept Pvt Ltd (Bigbasket)
06.2022 - 11.2023
- During my time as a Customer Support Executive, I developed strong communication and problem-solving skills while assisting customers with their inquiries and concerns. I was able to successfully handle high chat volumes and maintain a high level of customer satisfaction.
- Currently working in WNS global Pvt Ltd.
Customer Support Executive
WNS Global Services
08.2024 - 09.2025
Education
SSC - undefined
Sarasvati English Medium High School
01.2013
Diploma - mechanical engineering
Genba Sopanrao Moze Institute of Technology
01.2019
MSCIT - undefined
Maharashtra State Certificate in Information Technology
01.2013
Skills
Problem Solving Skillful
undefinedInterests
Video games, Traveling, Bike riding, Watch movies
Awards
Winner in carrom competition in school, Runner up in cricket championship
Timeline
Customer Support Executive
WNS Global Services
08.2024 - 09.2025
Customer support executive
Innovative retails concept Pvt Ltd (Bigbasket)
06.2022 - 11.2023
SSC - undefined
Sarasvati English Medium High School
Diploma - mechanical engineering
Genba Sopanrao Moze Institute of Technology
MSCIT - undefined
Maharashtra State Certificate in Information Technology
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