Summary
Overview
Work History
Education
Skills
Interests
Timeline
ARBAZ HASOLKAR

ARBAZ HASOLKAR

Apple Technician
Mumbai

Summary

Astute Apple Technician with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Apple Technician position. Ready to help team achieve company goals. Tech-savvy Applecare Advisor bringing four years of hands-on experience providing thorough support and product resolution for customers. Systematic and hardworking individual with strong problem-solving and troubleshooting abilities. Skillful in managing call flow, installing software and modifying hardware. Recognized for exceptional, up-to-date knowledge of Apple technology and applications. Customer-oriented Applecare Advisor committed to delivering optimal customer service through professionalism and product knowledge. Flexible and perceptive individual with four years of experience providing ongoing technical advice and support while driving sales. Expertise in Apple product troubleshooting and integrating multiple Apple devices. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Apple Technician position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
4
4
Languages

Work History

Apple Technician

GADGET ZONE TECHNOLOGIES
MUMBAI
08.2019 - Current
  • Diagnosed and troubleshot hardware, software and network issues
  • Installed and configured operating systems and applications
  • Created user accounts and assigned permissions
  • Configured hardware, devices, and software to set up work stations for employees
  • Researched and identified solutions to technical problems
  • Resolved service and technical problems for customers by asking clear and specific questions
  • Analyzed trends to document emerging issues.
  • Researched and identified solutions to technical problems.
  • Developed tutorials and instructional documents to educate customers on available troubleshooting tools
  • Managed call flow to respond to technical support needs of customers
  • Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions
  • Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions
  • Generated reports to track performance and analyze trends
  • Configured and tested new software and hardware
  • Tested new software and hardware prior to deployment
  • Developed and implemented preventive maintenance procedures
  • Assisted in development of system security protocols

Salesperson

Noor Mobile
Mumbai
06.2015 - 06.2019
  • Increased sales and customer satisfaction through personalized servicing.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Expanded brand and marketing strategies by planning strategic events.
  • Provided product benefits and advantages and discussed pricing with interested parties.
  • Worked to build relationships with customers and built potential for additional sales.
  • Logged reports, expenses, receipts, and sales in company database.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Developed and grew leads through repeat business and customer referrals.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.

Education

Some College (No Degree) - Electrician Science /Science

SAI CAMBRIDGE JR COL WALSAWANGI TA, Mumbai Maharashtra

Science / Electrician Science

HSC

2022

Skills

Customer interaction

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Interests

Offering technical assistance to friends and family, especially in resolving common tech issues, demonstrates your helpfulness and your ability to communicate technical information to non-technical users

Photography

Travel

Hiking

Video Game

Timeline

Apple Technician - GADGET ZONE TECHNOLOGIES
08.2019 - Current
Salesperson - Noor Mobile
06.2015 - 06.2019
SAI CAMBRIDGE JR COL WALSAWANGI TA - Some College (No Degree), Electrician Science /Science
ARBAZ HASOLKARApple Technician