ARBAZ KHAN

Bhopal,

Summary

I have a solid background in customer service, having worked as a Customer Service Representative in Bhopal from 2018 to 2019. During this time, I excelled in handling customer inquiries via various channels, providing effective resolutions, and collaborating with cross-functional teams to enhance overall service.Additionally, I am experienced in consumer engagement, having spearheaded initiatives as a Google Consumer Engagement Specialist. This role involved analyzing consumer feedback, collaborating with product teams, and utilizing Google tools to optimize interactions and satisfaction. My commitment lies in delivering exceptional customer experiences and contributing to the growth of consumer engagement strategies

Overview

years of professional experience

years of post-secondary education

Work History

Customer Service, Support

Cex

Bhopal

2019.04 - 2023.07

Offered administrative and customer service support to customers.
Developed and maintained strong relationships to deliver exceptional customer service support.
Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
Promoted customer satisfaction with top-notch service and support.

Customer Support, Consumer Engagement Specialist

Google

Bhopal

2018.01 - 2019.06

Top employe top incentive gainer help company increase its growth giving good, Employee of the month at sony
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Listened and responded to customer requests and forwarded necessary information to superiors.
Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Followed all company policies and procedures to deliver quality work.

Education

Bachelor - Ecommerce

Barkatullah University Bhopal , Bhopal

2011.11 - 2014.03

Skills

active listening, empathy, problem-solving andundefined

Timeline

Customer Service, Support - Cex

2019.04 - 2023.07

Customer Support, Consumer Engagement Specialist - Google