Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Hi, I’m

ARBAZ KHAN

Supervisor
Bhopal

Summary

Highly motivated and customer-focused professional with a strong passion for fintech solutions. Seeking a customer support role in a dynamic fintech company to leverage my excellent communication skills, financial acumen, and dedication to delivering exceptional customer experiences. I aim to contribute to the success of the organization by providing top-tier support, resolving financial queries, and ensuring clients' satisfaction, while continuously staying updated on the latest fintech trends and technologies. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
years of professional experience

Work History

Cex
Bhopal

Customer Experience Supervisor
04.2019 - 08.2023

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Provide timely and accurate assistance to corporate customers regarding order issues, product questions, and account assistance ensuring high levels of customer satisfaction
  • Handled challenging customer situations with composure
  • Customer service associate have very clear purpose to prevent issues, solve queries and delight our customers
  • Handle customer inquiries, concerns, and complaints effectively, striving to resolve issues promptly and satisfactorily to maintain positive customer relationships.
  • Coordinated cross-functional teams to address complex client issues promptly, ensuring comprehensive solutions were provided every time.
  • Improved customer satisfaction by efficiently addressing and resolving customer concerns and complaints.
  • Developed strong relationships with clients by consistently providing excellent service and personalized attention.
  • Analyzed customer feedback data to identify trends and areas in need of improvement, informing future strategies and initiatives.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

Denave
Bhopal

Consumer Engagement Specialist-
12.2018 - 01.2019

Job overview

  • Excellent communication skills: Both written and verbal communication are essential for engaging with customers effectively across various channels
  • Strong interpersonal skills: Building relationships with customers, understanding their needs, and addressing their concerns require empathy and interpersonal finesse
  • Service expertise: Providing exceptional customer support and resolving issues promptly to ensure a positive experience for consumers
  • Problem-solving skills: Identifying challenges and developing creative solutions to overcome obstacles in engaging with consumers and driving brand loyalty.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Followed all company policies and procedures to deliver quality work.
  • Developed strong client relationships through consistent communication and attentive service.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Built and managed relationships with key clients and partners to drive growth.
  • Developed and implemented systems to track customer feedback and satisfaction.

Education

Barkatullah University
Bhopal

B.Com and computer from Marketing
05.2014

University Overview

Percentage: 53.54

Skills

Strong Communication: Effective verbal and written communication to assist customers

Languages

English
Advanced (C1)

Interests

ESports

Timeline

Customer Experience Supervisor

Cex
04.2019 - 08.2023

Consumer Engagement Specialist-

Denave
12.2018 - 01.2019

Barkatullah University

B.Com and computer from Marketing
04.2014

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