Hi, I’m
ARBAZ KHAN
Supervisor
Bhopal
Summary
Highly motivated and customer-focused professional with a strong passion for fintech solutions. Seeking a customer support role in a dynamic fintech company to leverage my excellent communication skills, financial acumen, and dedication to delivering exceptional customer experiences. I aim to contribute to the success of the organization by providing top-tier support, resolving financial queries, and ensuring clients' satisfaction, while continuously staying updated on the latest fintech trends and technologies. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
years of professional experience
Work History
CexBhopal
Customer Experience Supervisor
04.2019 - 08.2023
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Provide timely and accurate assistance to corporate customers regarding order issues, product questions, and account assistance ensuring high levels of customer satisfaction
- Handled challenging customer situations with composure
- Customer service associate have very clear purpose to prevent issues, solve queries and delight our customers
- Handle customer inquiries, concerns, and complaints effectively, striving to resolve issues promptly and satisfactorily to maintain positive customer relationships.
- Coordinated cross-functional teams to address complex client issues promptly, ensuring comprehensive solutions were provided every time.
- Improved customer satisfaction by efficiently addressing and resolving customer concerns and complaints.
- Developed strong relationships with clients by consistently providing excellent service and personalized attention.
- Analyzed customer feedback data to identify trends and areas in need of improvement, informing future strategies and initiatives.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
DenaveBhopal
Consumer Engagement Specialist-
12.2018 - 01.2019
Job overview
- Excellent communication skills: Both written and verbal communication are essential for engaging with customers effectively across various channels
- Strong interpersonal skills: Building relationships with customers, understanding their needs, and addressing their concerns require empathy and interpersonal finesse
- Service expertise: Providing exceptional customer support and resolving issues promptly to ensure a positive experience for consumers
- Problem-solving skills: Identifying challenges and developing creative solutions to overcome obstacles in engaging with consumers and driving brand loyalty.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Built and managed relationships with key clients and partners to drive growth.
- Developed and implemented systems to track customer feedback and satisfaction.
Education
Barkatullah University Bhopal
B.Com and computer from Marketing
05.2014
University Overview
Percentage: 53.54
Skills
Strong Communication: Effective verbal and written communication to assist customers
Time Management: Efficiently managing multiple customer inquiries simultaneously
CRM Software: Experience with customer relationship management (CRM) tools
Knowledge Base Management: Creating and updating customer support documentation
Attention to Detail: Ensuring accuracy in financial transactions and customer data
Empathy: Showing understanding and compassion to build strong customer relationships
Professionalism: Maintaining a courteous and professional demeanor in all interactions
Collaborative Problem Solving: Working with colleagues to resolve complex customer issues
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Written Communication
Good Telephone Etiquette
Multitasking Abilities
Critical Thinking
Interpersonal Communication
Attention to Detail
Problem-Solving
Languages
English
Advanced (C1)
Interests
ESports
Timeline
Customer Experience Supervisor
Cex
04.2019 - 08.2023
Consumer Engagement Specialist-
Denave
12.2018 - 01.2019
Barkatullah University
B.Com and computer from Marketing
04.2014