Arbaz Khot
Navi Mumbai
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Technical Support Representative
Concentrix Services India Pvt Ltd
Navi Mumbai
2023.07 - Current
- Developed system documentation, user manuals, FAQs, troubleshooting guides.
- Performed regular maintenance checks on customers' systems.
- Documented all activities related to technical support including processes, updates, changes made.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Stayed abreast of latest software developments to enhance job knowledge.
Technical Support Representative
Sutherland Global Services Pvt Ltd.
Navi Mumbai
2022.05 - 2023.03
- Provided technical assistance to customers through phone, email and chat support.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
Customer Service Representative
Tech Mahindra
Navi Mumbai
2021.10 - 2022.04
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Bachelor of Science - Information Technology
Oriental Education Society
Sanpada2020-02
H.S.C - Science Education
Tilak College
Navi Mumbai2016-02
S.S.C - English Education
S.P.Vidyalaya And Jr. College
Navi Mumbai2014-03
Skills
- Multitasking
- Customer Service
- Technical Troubleshooting
- Technical Support
- Complaint resolution
- Operating systems
- Hardware diagnostics
Affiliations
- Sports Activity
- Fishing Activity
- Exercising and healthcare
Languages
Konkani
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Timeline
Technical Support Representative
Concentrix Services India Pvt Ltd
2023.07 - Current
Technical Support Representative
Sutherland Global Services Pvt Ltd.
2022.05 - 2023.03
Customer Service Representative
Tech Mahindra
2021.10 - 2022.04
Bachelor of Science - Information Technology
Oriental Education Society
H.S.C - Science Education
Tilak College
S.S.C - English Education
S.P.Vidyalaya And Jr. College