ARBAZ SHAIKH
System Analyst
Mumbai
Summary
Experienced IT professional with 4 years and 5 months in Techno-Functional Support for Oracle Retail POS Applications, including the Xstore suite of products, Oracle MOM, OROB, ORCE, and SOA. Currently serving as a Systems Analyst at SkillNet Solutions India Pvt. Ltd. in Mumbai. Proven expertise in team leadership and management, ticket handling, defect analysis and replication, UAT testing, root cause analysis, and reporting. In-depth knowledge and SME in Xstore suite, Inventory Control, Stock counts, Stock ledger, and Ecomm Orders. Successfully leading and collaborating with clients such as KOMAX and BLICK.
Overview
5
5
years of professional experience
Work History
System Analyst
SkillNet Solutions India Pvt. Ltd.
12.2019 - Current
- I am working as a Lead for SkillNet's KOMAX and BLICK project - KOMAX is an apparel and footwear retailers in Chile and Peru and BLICK is an art materials retailer in USA
- Primary point of contact for all KOMAX & BLICK related defects/tickets and Responsible for solving defects and continuously keeping in touch until defect is resolved
- Preparing weekly status reports and sharing it with higher management for their perusal
- Handling weekly status call with Client and solving their queries
- Expert in Inventory and Order related issues
- Achieved software quality goals for the following clients: KOMAX: KOMAX is an apparel and footwear retailers in Chile and Peru
- BLICK: BLICK is an art materials retailer in USA.
Education
Bachelor of Science - Information Technology
B.N.N College
Mumbai, MaharashtraHSC - undefined
Scholar's Jr. College
Maharashtra, MaharashtraSSC - undefined
Maharashtra State board
Maharashtra, MaharashtraSkills
Operating System: Mac OS, Linux, Windows 10
Accomplishments
- Promoted to Lead a team within 1.5 years on my employment.
- Highly appreciated for my excellent analytical skills and ability to resolve any complex issues within SLA.
- Oracle Certifications: Xstore Point of Service Next-Gen Functional Implementation Specialist, Xstore Point of Service Next-Gen Technical Implementation Specialist
Roles And Responsibilities
- Provide functional and technical leadership, motivation, and direction for Analysts specializing in Oracle Retail Xstore, fostering effective team interaction.
- Stay updated of the latest Oracle Retail Xstore POS solutions and features, remaining at the forefront of industry best practices.
- Identify areas of improvement in internal processes and propose viable solutions.
- Assign tasks to team members, ensuring timely completion.
- Schedule daily, weekly, and monthly calls with various stakeholders to track projects effectively and ensure timely delivery of work.
- Coordinate with clients and manage their expectations.
- Aid the team in resolving P1 and P2 incidents within specified resolution times (SLA).
- Analyze incident tickets and provide long-term solutions for recurring issues to enhance productivity.
- Possess expertise in Inventory Control, Stock counts, Stock ledger, and Ecomm Orders.
- Hands-on experience with other Oracle modules such as RMS, RPM, RESA, OROB, ORCE, SOA, and SIM.
- Manage incident handling and operations, including SLA adherence, escalation and notification procedures, and workload tracking.
Areaofexcellence
- Retail Domain
- E-Commerce
- Inventory related defects
- Bug Analysis and Replication
- UAT Testing
- Managing team
- WDSL generation
Personal Information
Date of Birth: 11/07/97
Languages
English
Hindi
Marathi
Timeline
System Analyst
SkillNet Solutions India Pvt. Ltd.
12.2019 - Current
Bachelor of Science - Information Technology
B.N.N College
HSC - undefined
Scholar's Jr. College
SSC - undefined
Maharashtra State board
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