Archan L E
Sales & Marketing Specialist.
Bangalore
Summary
I am a Result -oriented professional with 15+ years of experience, banking related channel, Wealth management, Customer service management, Stakeholder management, B2C, B2B, and leading large teams. My expertise lies in developing innovative business strategies, increasing revenues, streamlining workflows to enhance overall productivity.
I have a proven track record of successfully managing and developing teams, establishing robust networks, and delivering tangible Results. With a strategic mind-set, I thrive in dynamic environment, contributing valuable insights and leadership to drive success. Eager to bring my skills and dedication to a forward -thinking organization that values innovation and achieving business objectives.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
5
5
Languages
Work History
Regional Head
DIG VIRTUAL PVT LTD
02.2024 - 05.2024
- • Managed and motivated employees to be productive and engaged in work. Accomplished multiple tasks within established time frames. Maximized performance by monitoring daily activities and mentoring team members.
- • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery Handling South India, For B2B Market E-Commerce digital platform team to generate Business.
- • Developed a collaborative culture, fostering teamwork and open communication throughout the region.
- • Expanded market presence with targeted marketing campaigns and strong customer relationship building.
- • Conducted regular performance reviews, setting clear expectations and supporting employee development initiatives.
Manager
SBI CARD PAYMENT SERVICES LTD
11.2021 - 11.2023
- • Built high-performing teams through effective recruitment, on boarding, and talent development initiatives. Handling Retail Stores, working closely with Store Managers to generate Credit Card.
- • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching & Handling with Total Team Size of 75 Employees 3 Senior Relationship Manager’s with 7 Team Leaders & 60 Sales Relationship Executives.
- • Achieved departmental goals by developing and executing strategic plans and performance metrics.
- • Developing Strong interfaces with 5 Backend Operations to understand Credit Card Dispatches & Approval & Ensure that metrics on approval rates, Declines and Behavior are met.
Regional Relationship Officer
BOB FINANCIAL SOLUTIONS LIMITED
04.2019 - 11.2021
- • Handling 4 Regions Bangalore South, Udupi, Mangalore & Hubli Regions working closely with bank branches & team to generate Credit Card & Retail Assets Sales.
- • Driving business through defined Channels of Acquisition- sales of Credit Card, POS, Home Loan, Car Loan and Education Loan in the regions.
- • Handling 1 Team Leader & 20 Sales Executive & Collection management.
- • Analyze applications on an on-going basis to ensure that metrics on approval rates, cancellation rates, declines and spend behavior are met.
- • Team handling, Monitoring and evaluating team performance, Acquiring and developing new talent, ensuring on-going team coaching and development, creating a culture that motivates, empowers and retains talent
Relationship Manager, Credit Cards
AMERICAN EXPRESS INDIA PVT LTD.
08.2017 - 04.2019
- Mentored junior team members on best practices in relationship management techniques, contributing to overall team success and growth within the company.
- Managed approximately 30 incoming calls, emails and faxes per day from customers Provided exceptional customer service, resolving issues promptly and maintaining HNI client trust throughout the resolution process.
- Established strong relationships with HNI Clint for Developed targeted presentations for prospective HNI clients, effectively showcasing the value of our services and products.
Business Relationship Manager
RELIANCE NIPPON LIFE INSURANCE.
05.2015 - 06.2017
- Managed with 100 portfolio customers of key accounts, ensuring consistent revenue generation and account retention.
- Developed customized solutions in response to unique client needs, fostering long-term partnerships.
- Collaborated with cross-functional teams to develop and implement strategic initiatives for business growth.
Branch Relationship Manager
SBI Cards Through Payroll Randstad Consultants.
03.2012 - 04.2015
- Increased branch sales performance through effective training and coaching of team members.
- Managed a diverse portfolio of high-net-worth clients, ensuring their unique financial needs were met.
- Implemented efficient operational processes, improving overall branch productivity.
- Conducted in-depth market research to identify trends and opportunities for business growth within the territory.
- Handling Credit card business with 40 SBI Branch's with team size of 35 (Branch relationship executives).
- • Conduct weekly performance review with team and Provide feedback to trainers on individual development of BRE.
Senior Branch Relationship Executive
Axis Sales and Securities Pvt Ltd
09.2014 - 02.2015
- Initiated 10 customer cross-selling initiatives, effectively increasing the number of products per customer in the branch.
- Managed branch operations efficiently, ensuring compliance with bank policies and procedures.
- Supported branch manager in preparing regular reports on sales performance, customer feedback, and market trends for senior leadership review.
- Enhanced customer satisfaction by promptly addressing and resolving concerns and complaints.
Telesales Executive
ANDRO MEDA PVT LTD
06.2012 - 08.2014
- Managed 300 database on daily intake of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Increased average call duration by refining scripts for better engagement with potential customers.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
- Utilized CRM software effectively for efficient lead tracking, data analysis, and reporting on sales performance metrics.
Education
MBA - Marketing
KUVEMPU UNIVERSITY
Bengaluru, India 06.2012 - 05.2014
Skills
Team management
Operations management
Innovation and creativity
Human resources management
Employee recruitment
Teamwork and collaboration
Decision-making
Timeline
Regional Head
DIG VIRTUAL PVT LTD
02.2024 - 05.2024
Manager
SBI CARD PAYMENT SERVICES LTD
11.2021 - 11.2023
Regional Relationship Officer
BOB FINANCIAL SOLUTIONS LIMITED
04.2019 - 11.2021
Relationship Manager, Credit Cards
AMERICAN EXPRESS INDIA PVT LTD.
08.2017 - 04.2019
Business Relationship Manager
RELIANCE NIPPON LIFE INSURANCE.
05.2015 - 06.2017
Senior Branch Relationship Executive
Axis Sales and Securities Pvt Ltd
09.2014 - 02.2015
Telesales Executive
ANDRO MEDA PVT LTD
06.2012 - 08.2014
MBA - Marketing
KUVEMPU UNIVERSITY
06.2012 - 05.2014
Branch Relationship Manager
SBI Cards Through Payroll Randstad Consultants.
03.2012 - 04.2015
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