Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Archana A N

Bangalore

Summary

Dynamic and results-oriented Site Reliability Engineer with a robust background in ensuring the stability, scalability, and performance of mission-critical systems. With 5 years of hands-on experience in the IT industry, have consistently driven operational excellence by blending expertise in system reliability, automation, and proactive troubleshooting.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

Site Reliability Engineer

Thomson Reuters
08.2022 - Current
  • Partner with application development teams to deliver operational readiness for new applications and features.
  • Worked on creating pipelines to deploy the packages to the production, Quality Assurance, Development and Test environment, using cloud IAC
  • Automated the processes for provisioning, configuring, and managing cloud resources using code
  • Partnering with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications
  • Created monitoring, dashboards, APM Dashboards and alerts for application performance and for log management monitoring in Data Dog
  • Applied engineering principles to troubleshooting and followed up on defined corrective actions to prevent reoccurrences.
  • Collaborated with cross-functional teams for identification and resolution of validation issues.
  • Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
  • Creating documentation, processes, and procedures are updated regularly
  • Collaborate on implementing and maintaining security measures to protect systems and data from potential threats
  • Ensure compliance with security best practices and regulations
  • Participating in on-call rotations to address critical system issues, perform root cause analysis, and implement preventive measures to mitigate future incidents
  • Document incidents and resolutions for future reference
  • Ensuring and tracking Windows OS patches have been completed every month in AWS system Manager, Fleet Manager.
  • Managing application and Database servers.
  • Ensured high availability of services by developing comprehensive disaster recovery plans and backup procedures.
  • Collaborated with cross-functional teams to develop, test, and deploy scalable software solutions.
  • Troubleshooting the application and Database resource issues through logs in AWS CloudTrail, CloudWatch.
  • Worked on AWS EC2, Lambda, VPC, ELB, S3, AWS CloudWatch, AWS CoudTrail, System Manager, Fleet Manager, Certificate Manager, ECS.
  • Create Renew the SSL certificate and attach to the load Balancers.

Cloud Operation Engineer

PowerSchool
02.2019 - 08.2022
  • Provisioned New Customers over Azure and AWS
  • Administrated and Troubleshooted application both Linux and Windows server operation system
  • Monitored application performance, outages, alerts with New Relic
  • Have working Knowledge of TCP/IP, HTTP, DNS, SSL, SSH
  • Maintained applications in two of the major platforms (AWS and Microsoft Azure)
  • Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use
  • Monitored the production server and provided support to the customer
  • Understood client needs and objectives by conducting proactive customer and data analysis
  • Ensured all the service requests are completed and assigned with the appropriate priority within the operations team
  • Updated support Documentation as needs as environment changes occur Communicated and escalated customer impacting issues according to department guidelines
  • Created a VPN and ODBC for customers
  • Performed client data migration from self-hosted to host
  • Escalated customer impacting issues according to department guidelines.

Education

Engineering(E&C)

Brindavan College of Engineering
Bangalore, India
06.2014 - 07.2018

Skills

    OS: Linux, Windows

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Certification

AWS cloud solution architect associate- a cloud guru

Timeline

Site Reliability Engineer

Thomson Reuters
08.2022 - Current

Cloud Operation Engineer

PowerSchool
02.2019 - 08.2022

Engineering(E&C)

Brindavan College of Engineering
06.2014 - 07.2018

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Archana A N