Archana A N
Bangalore
Summary
Dynamic and results-oriented Site Reliability Engineer with a robust background in ensuring the stability, scalability, and performance of mission-critical systems. With 5 years of hands-on experience in the IT industry, have consistently driven operational excellence by blending expertise in system reliability, automation, and proactive troubleshooting.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Site Reliability Engineer
Thomson Reuters
08.2022 - Current
- Partner with application development teams to deliver operational readiness for new applications and features.
- Worked on creating pipelines to deploy the packages to the production, Quality Assurance, Development and Test environment, using cloud IAC
- Automated the processes for provisioning, configuring, and managing cloud resources using code
- Partnering with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications
- Created monitoring, dashboards, APM Dashboards and alerts for application performance and for log management monitoring in Data Dog
- Applied engineering principles to troubleshooting and followed up on defined corrective actions to prevent reoccurrences.
- Collaborated with cross-functional teams for identification and resolution of validation issues.
- Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
- Creating documentation, processes, and procedures are updated regularly
- Collaborate on implementing and maintaining security measures to protect systems and data from potential threats
- Ensure compliance with security best practices and regulations
- Participating in on-call rotations to address critical system issues, perform root cause analysis, and implement preventive measures to mitigate future incidents
- Document incidents and resolutions for future reference
- Ensuring and tracking Windows OS patches have been completed every month in AWS system Manager, Fleet Manager.
- Managing application and Database servers.
- Ensured high availability of services by developing comprehensive disaster recovery plans and backup procedures.
- Collaborated with cross-functional teams to develop, test, and deploy scalable software solutions.
- Troubleshooting the application and Database resource issues through logs in AWS CloudTrail, CloudWatch.
- Worked on AWS EC2, Lambda, VPC, ELB, S3, AWS CloudWatch, AWS CoudTrail, System Manager, Fleet Manager, Certificate Manager, ECS.
- Create Renew the SSL certificate and attach to the load Balancers.
Cloud Operation Engineer
PowerSchool
02.2019 - 08.2022
- Provisioned New Customers over Azure and AWS
- Administrated and Troubleshooted application both Linux and Windows server operation system
- Monitored application performance, outages, alerts with New Relic
- Have working Knowledge of TCP/IP, HTTP, DNS, SSL, SSH
- Maintained applications in two of the major platforms (AWS and Microsoft Azure)
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use
- Monitored the production server and provided support to the customer
- Understood client needs and objectives by conducting proactive customer and data analysis
- Ensured all the service requests are completed and assigned with the appropriate priority within the operations team
- Updated support Documentation as needs as environment changes occur Communicated and escalated customer impacting issues according to department guidelines
- Created a VPN and ODBC for customers
- Performed client data migration from self-hosted to host
- Escalated customer impacting issues according to department guidelines.
Education
Engineering(E&C)
Brindavan College of Engineering
Bangalore, India 06.2014 - 07.2018
Skills
OS: Linux, Windows
Script: PowerShell, Shell
DataBase: MSSQL, Postgres
CI/CD tools: GitHub, Jenkins, Artifactory and Ansible
Cloud: AWS, Microsoft Azure
Monitoring: DatDog, Grafana, Prometheus, Splunk
Cloud IAC, CloudFormation
JIRA, Change Managment, ServiceNow
Certification
AWS cloud solution architect associate- a cloud guru
Timeline
Site Reliability Engineer
Thomson Reuters
08.2022 - Current
Cloud Operation Engineer
PowerSchool
02.2019 - 08.2022
Engineering(E&C)
Brindavan College of Engineering
06.2014 - 07.2018