Dynamic and customer-focused professional with over 10 years of experience in international customer service, escalation management, and process training across the UK, USA, and Dubai markets. Proven expertise in handling high-pressure client interactions, driving service excellence, and leading process improvements. Skilled in team leadership, Lean Management principles, and TEFL communication strategies, with a track record of recognition for performance and training contributions. Adept at adapting to multicultural work environments, delivering premium client support, and ensuring compliance with organizational and client standards.