Archana D
Banglore
Summary
An analytical thinker and tech enthusiast.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Engineer-Technology
Virtusa
Banglore
07.2021 - Current
- I have two years of experience in Mimecast Services Limited in the domains of salesforce L2 support
- My technical and analytical skills and continuously aims to increase knowledge and individual productivity, while also contributing to the organization
- Efficient work habits with team coordination to complete project on time
- Track, monitor and work on incidents reported and service request by users
- Identifying risk, improvements and automation in current environment
- Identifying required modifications and developing them
- Create process documents and find solutions for customer issues and server problems
- Windows and Linux servers support and troubleshooting
- Scheduling daily jobs for the application process in task scheduler
- Troubleshooting and resolving issues reported by monitoring systems and submitted through the ticketing system
- Fully documenting issues, actions taken, and steps for resolution.
Technical Intern
Futech Skillshub
Banglore
01.2019
- Andoird application development
- Developed the application sample web pages during the intern period.
Education
Computer Science Engineering -
GECR
01.2020
Skills
- Salesforcecom Implementation
- Java
- Basic- SQL
- Microsoft Office tools
- Web
- Problem Solving
- ServiceNow
Certification
- Salesforce Certified Administrator (SCA) - Salesforce
- Microsoft Certified: Azure Fundamentals
- Trailheads- 150 badge
Personal Information
Title: Engineer-Technology
Languages
- English, Limited Working Proficiency
- Telugu, Full Professional Proficiency
- Kannada, Native or Bilingual Proficiency
Hobbies and Interests
- Reading books
- Photography
- Travel
- Lateral thinking
Timeline
Engineer-Technology
Virtusa
07.2021 - Current
Technical Intern
Futech Skillshub
01.2019
Computer Science Engineering -
GECR
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