Archana Dubey
Navi Mumbai
Summary
Dynamic professional with a proven track record at Sterling, adept in operation management and training. Excelled in enhancing service performance through proactive client account monitoring and effective back office operations. Skilled in MS Office and mentoring, consistently delivering improvements and fostering team growth.
Overview
5
5
years of professional experience
Work History
Client Case Executive
Sterling
Navi Mumbai
12.2021 - Current
- Responded to client inquiries in a timely and professional manner.
- Conducted regular client meetings to review service performance and identify opportunities for improvement.
- Monitored client accounts to proactively address issues and prevent service disruption.
- Delivered training sessions for new staff on client service best practices and company policies.
Document Verification Specialist
Insight Customer Care Service
Navi Mumbai
07.2021 - 11.2021
- Responded promptly to document retrieval requests, ensuring timely support for project teams.
- Managed document control processes and procedures for efficient document management within the organization.
Associate Trainee
Altruist Management India Pvt. Ltd
Navi Mumbai
02.2020 - 02.2021
- Assisted in the development of training materials, ensuring all team members have access to current information.
- Managed day-to-day operations, coordinating tasks among team members to optimize workflow.
- Facilitated training sessions for new staff, sharing knowledge and best practices in insurance sales and customer service.
- Communicated with insurance companies for billing purposes.
Education
MBA - Banking And Finance
Narsee Monjee Institute of Management Studies
Delhi12-2024
Skills
- Background verification
- Back office
- MS Office
- Back Office Operations
- Operation management
- KYC Analyst
- Back Office Executive
- Operations
- Training, and mentoring
Languages
Hindi
First Language
English
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Client Case Executive
Sterling
12.2021 - Current
Document Verification Specialist
Insight Customer Care Service
07.2021 - 11.2021
Associate Trainee
Altruist Management India Pvt. Ltd
02.2020 - 02.2021
MBA - Banking And Finance
Narsee Monjee Institute of Management Studies
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