Archana Fuloria

I look after the front-office operations and make sure our members and visiting VIPs have a smooth experience. I guide and support the front-office team to keep our service standards high. I work closely with the F&B, housekeeping, and admin teams so everything runs well for our guests. I also introduce new ideas to improve our services and have helped increase guest
satisfaction. I handle VIP and government guests with care and
professionalism. Along with this, I help in organizing important events, meetings, and cultural functions at the club. I also keep track of daily checklists, guest records, and monthly reports.

Delivered exceptional guest service for long-stay and business clientele in a luxury serviced apartment environment. Managed guest check-ins/check-outs and handled billing, feedback, and special requests efficiently. Collaborated closely with reservations and F&B to ensure flawless guest experiences. Consistently achieved high satisfaction ratings and repeat guest recognition
through personalized service.

Managed hospitality and VIP coordination during IPL events for CSK’s guests and sponsors. I took care of logistics, welcome arrangements, and special hospitality setups for the players and team management. I made sure everything matched the brand standards, even during fast-paced, highpressure event days.

Supervised guest service operations in a premium casual dining environment. Built rapport with repeat customers and handled feedback to enhance brand loyalty. Supported marketing and promotional events to drive guest engagement.

I handled reservations and seating for VIP guests and made sure they enjoyed a premium dining experience. I worked closely with the service team to keep everything running smoothly for the guests. I also built good relationships with regular guests by talking to them, understanding their preferences, and
staying proactive in communication.

I welcomed guests warmly, helped them get seated, and made sure they received quick and attentive service. I handled their questions, bookings, and special requests with professionalism. Over time, I built strong people skills and learned how to understand guests' needs and behavior better.