Archana Krishnan

• The job profile typically includes – Deposit/Customer queries/ Co-ordination with HO and Karnataka branches Responsibilities:
• To provide on timely service to depositors
• Resolving customers queries through email and call
• Following up on un-renewal deposits on weekly basis
• End to end documentation process including sending couriers to HO with after scrutinizing KYC process
• Dispatch deliverables with the time limit as mutually agreed upon
• Weekly calls with Head office and branch to give update
• Educating senior citizens on how to use online process for deposit renewal
• Handling fresh deposit, additional deposit, renewal, transmission and death claims
• Co-ordinating with wealth managers on Sundaram customer service Support Executive for Karnataka region deposits
• Built strong relationships with field operations team to support business development opportunities and improve service.
• Listened to customers' questions and concerns to provide answers or responses.
• Collected customer information and analyzed customer needs to recommend potential products or services.
• Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Handled various accounting transactions.
• Educated customers on online banking and mobile banking applications.
• Executed wire transfers, stop payments and account transfers.

• Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
• Prepared and drafted correspondence and legal forms to maintain smooth communications.
• Created and printed legal documents for attorneys to review.
• Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
• Developed and maintained positive relationships with clients and colleagues.
• Diligently edited legal correspondence for grammar and spelling.
• Prioritized and handled multiple assignments and maintained firm commitment to deadlines.

• This job profile includes IT global recruitment across US states.
• Resume sourcing from job portal i.e Linkedin,Monster
• Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
• Sourced and screened candidates for IT roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
• Collaborated with hiring managers to determine job requirements and understand departmental needs.
• Negotiated contracts and managed budget for recruiting expenses.
• Screening resume and contacting candidates on job requirement
• Scheduling interviews for shortlisted candidates
• Sharing daily report to manager for the update and closed position on behalf of team
• Promptly corresponded with applicants and coordinated and conducted interviews.
• Completed human resource operational requirements by scheduling and assigning employees.
• Developed and implemented onboarding and orientation programs for new employees.

• The job profile typically includes – CITI Bank Loan Processing

Responsibilities:

• Part of loan processing team for CITI bank (North America Region)
• Receiving and routing loan request notices to other teams using SAP-BO
• Maintaining MIS and reports of loan request and closure
• Handled disclosure process which is highly confidential
• Posting document on Debt Domain application to view the loan details
• Worked on Citrix application to route the notices within TAT