ARCHANA K

• Streamlined the sales process by utilizing CRM tools (Hubspot, leadsquared and exotel) for efficient tracking of leads, prospects, and closed deals.
• Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
• Evaluated and optimized sales scripts to maintain relevance in response to market changes, resulting in a higher conversion rate.
• Enhanced overall team productivity by conducting regular performance reviews and setting clear expectations for each member.
• Introduced new products to the existing client base, leading to an increase in upselling opportunities and repeat business.

• Currently driving substantial business growth, taking ownership of P&L for multiple categories managing an Monthly GMV portfolio exceeding 10 Cr and achieving growth of 150%.
• Optimizing the end-to-end customer journey for enhanced acquisition and retention rates resulting in a 100% improvement in acquisition rates and a 8% increase in customer retention over the past year.
• Contributed to achieving 2X revenue growth over the past six months increasing monthly GMV from 4 Cr to 10 Cr through targeted strategies.
• Collaborating with internal teams, including Product, Delight, Customer Support, and Marketing, to elevate client experience and satisfaction levels
• Developing and executing impactful growth and monthly marketing plans, driving a substantial 2X growth in DRR during sale days
• Mentored junior team members, fostering professional development and enhancing overall team performance.
• Analyzed sales and market data to identify new growth opportunities for the category.
• Collaborated with cross-functional teams to plan and execute successful marketing campaigns.

• Initiated and developed a new project, now a key product named 'Iconic Program,' in collaboration with the Manager
• Collaborated with Senior Directors to assess and enhance strategy and overall financial efforts for the firm's growth
• Systematically maintained feedback data to improve the learner experience
• Conducted regular webinars with learners, featuring interactions with EX-IAS officers and current IAS officers on a weekly/monthly basis
• Significantly improved content delivery, NPS, and ratings for the UPSC Iconic product over the past 1.5 years

Category Associate - 8 months

• Executed planning and scheduling of educators' courses and batches on the platform
• Successfully generated revenues through educators, actively promoted their classes
• Effectively managed escalations and provided swift solutions to educators
• Attained monthly revenue targets with precision
• Contributed to last-mile projects, specifically conducted mock interviews for learners

• Facilitated the onboarding of doctors from practo.com to the Practo plus network through calls or in-person meetings at clinic/hospital settings
• Successfully negotiated consultation fees and executed the onboarding process for medical professionals
• Conducted training sessions for both doctors and receptionists, utilized HR codes and ray claim methods
• Monitored all tickets related to Practo plus post-onboarding and consistently achieved assigned quarterly targets

• Engaged in daily client meetings to discuss and gather new requirements, collaborated with clients such as Xerox and Oracle
• Actively sought out new clients through LinkedIn; conducted negotiations on budgetary matters with clients, maintained individual client trackers
• Persuaded candidates on budget considerations and facilitated their onboarding to client locations
• Consistently met and exceeded monthly targets

• Conducted meetings with customers and pitched part-time MBA programs to working professionals and developed presentations
• Successfully pitched programs to working professionals, and resulted in increased enrollments