SUSRUTHA DEV P
Bangalore
Summary
Results-driven E-commerce Specialist with 7 years of experience in e-commerce, pricing, and renewable energy operations. Specialises in analysing business processes and implementing system enhancements in B2B/B2C environments. Collaborates with cross-functional stakeholders to design technology solutions and automate reporting. Utilises SQL, advanced Excel, and BI tools to ensure scalable operations and high data quality.
Overview
9
9
years of professional experience
Work History
Senior Product Operations Specialist
CIMPRESS
Bengaluru, India
04.2026 - Current
- AI Product Ingestion Engine (Invent & Simplify): Architected and deployed an end-to-end AI data collection engine using Google Cloud App Integration, AI Agents, and web scraping to aggregate PM data and supplier inputs—slashing manual onboarding time by 80% (reducing processing time from 60 minutes to 10 minutes per launch).
- Automated Cost Fetching (Operational Excellence): Engineered an automated, prompt-based cost-fetching pipeline that eliminated manual lookup errors, streamlined supply chain calculations, and accelerated vendor pricing integration.
- Real-Time Visibility & Alerts (Dive Deep): Built real-time automated alert workflows for vendor cost updates and product version iterations, establishing immediate operational visibility across pricing, catalog, and inventory teams.
- Margin Protection & Profitability Tracking (Deliver Results): Designed variant-level fulfiller price tracking systems and automated weekly audit alerts, enabling proactive margin management and profitability tracking across complex catalog matrices.
Operations Manager
Eallisto Group
Bangalore, India
10.2025 - 04.2026
- Formulated strategy to increase net sales by 50%, enhancing overall business performance.
- Designed and implemented KPI dashboards (pipeline, conversion, deal velocity), enabling data‑driven decision‑making and improving visibility for leadership.
- Developed SOPs and process documentation for sales onboarding and CRM data governance, standardising workflows across teams.
- Analysed sales and operations processes for renewable energy solutions, identifying gaps and defining system and reporting requirements with business stakeholders.
Product Operations Specialist,Pricing
CIMPRESS
Bengaluru,KA
07.2024 - 09.2025
- Designed and implemented an SQL/Python‑driven pricing automation that reduced processing time from 8 hours to 10 minutes, eliminating 1 FTE dependency in an 8‑member team (12.5% efficiency gain).
- Configured product pricing in MCP with raw data inputs (fixed price and variable cost) to ensure accuracy, scalability, and compliance in pricing setups.
- Gathered and documented business requirements from product, pricing, and category teams, translating complex pricing logic into clear technical specifications for MOQ‑based pricing automation.
- Developed automated, SLA-compliant dashboards using SQL, Python, and BI tools (Power BI, QuickSight) for weekly and quarterly analytics, enhancing reporting reliability by 30%.
- Created automated dashboards using SQL, Python, and BI tools (Power BI) for weekly and quarterly analytics within SLAs, enhancing reporting reliability by 30%.
- Resolved client tickets related to product defects, pricing discrepancies, order rejections, and website pricing issues, ensuring swift remediation and minimal business impact.
- Utilised AI to enhance processes and tools
Customer Success Analyst
Bailey Fisher
Bengaluru,KA
12.2023 - 06.2024
- Assisted leading FMCG clients like PepsiCo, Coca-Cola, Mondelez in analysing e-commerce pricing and promotional strategies, enhancing their market competitiveness.
- Implemented proactive BOT issue detection and auto-ticketing, reducing client support interactions by 10%.
- Resolved platform-related issues using BigQuery and JIRA, creating dashboards to track incident and non-incident trends for improved issue identification.
- Analyzed incident trends using BigQuery and BI dashboards, identifying systemic platform issues and defining requirements for fixes with product/engineering teams.
Catalog Lead
AMAZON, Retail Business Services
Bengaluru,KA
11.2022 - 12.2023
- Led cross‑functional projects as SME to automate catalog and pricing checks, partnering with Product/Tech and global stakeholders.
- Designed SOPs and validation rules to cross‑reference catalog and database data, eliminating price defects and reducing manual reviews by 40%.
- Conducted end‑to‑end analysis of pricing and catalog workflows across global marketplaces (EU, NA, FE), enhancing match accuracy and decreasing SLAs.
- Compiled WBR and MBR data for business review, facilitating informed decision-making.
Quality Analyst, Pricing
AMAZON
Bengaluru,KA
10.2021 - 11.2022
- Developed ASIN (SKU) -based matching for high-ticket competitor products, improving match accuracy to 95% and reducing verification time by 80%.
- Automated competitor keyword validation to eliminate mismatches, reducing manual reviews by 40%.
- Designed SOPs for validating matches through catalog/database cross-referencing, leading to reduced pricing errors.
- Conducted quality checks on automated/manual pricing across global marketplaces (EU, NA, FE) to ensure product match accuracy.
Process Associate, Retail Pricing
Amazon
Bengaluru,KA, India
06.2019 - 09.2021
- Executed end-to-end product matching across vendor catalogs and internal databases, ensuring accurate retail pricing and inventory alignment to support pricing strategies.
- Boosted match accuracy by implementing product mapping between competitors in the Middle East (UAE/KSA).
- Conducted weekly audits with 98%+ accuracy and led Kaizen initiatives, achieving a 15% reduction in SLAs.
- Developed SOPs and trained new hires to accelerate onboarding process and enhance team effectiveness.
Graduate Engineer Trainee
Technitab Solutions Pvt Ltd
Greater Noida, India
04.2018 - 04.2019
- Tested and commissioned transformer relays at 13 critical substations in Uttar Pradesh, ensuring on-time completion and maintaining 0% defect rate.
- Attended regular training to learn expert engineering techniques, safety regulations and best working practices.
- Finished tasks within assigned timeframes and to desired specifications.
- Performed rigorous quality control checks on engineering outputs, upholding high standards of excellence.
Education
PG Diploma - Industrial Automation & System Design
NATIONAL INSTITUTE OF ELECTRONICS AND INFORMATION TECHNOLOGY
India06.2017
03/2018
Bachelor of Technology -
NEHRU COLLEGE OF ENGINEERING & RESEARCH
IndiaSkills
Tools
- SQL (Snowflake, BigQuery), Excel (Advanced, Macros), JIRA, Power BI, QuickSight, Looker,Confluence,Mass customisation , Product development,Alteryx ,Salesforce, Snowflake, Cortex LLM , Gemini AI , Notebook LLM
- Skills: Pricing forecasting , Cross-functional teamwork, Statistical Thinking, Operational efficiency, Root cause identification
- Methods: Lean Thinking, Automation, Knowledge Management, Process improvement
- Data governance
- Data analysis
- Pricing strategy
- Sales operations
- Process optimisation
Accomplishments
- Amazon Stellar Performance Award
Amazon, 2021, 2022, 2023
Recognized for outstanding performance and sustained excellence in pricing operations, analytics, and cross-functional collaboration for three consecutive years.Automated the rejection of incorrect prices through keyword checks in competitor data, reducing manual effort by 40%. - Implemented proactive identification of BOT issues and auto-ticketing to the engineering team, reducing client/CSM ticketing involvement by 10%.
- Created product variation by merging parent to child SKUs and proactively fixing vendor catalogs.
- Designed SOPs to validate matches by cross-referencing catalog data with databases, eliminating price defects.
- Created product variation by merging parent to child SKUs and proactively fixing vendor catalogs.
- Designed SOPs to validate matches by cross-referencing catalog data with databases, eliminating price defects.
- Created product variation by merging parent to child SKUs and proactively fixing vendor catalogs.
- Designed SOPs to validate matches by cross-referencing catalog data with databases, eliminating price defects.
Timeline
Senior Product Operations Specialist
CIMPRESS
04.2026 - Current
Operations Manager
Eallisto Group
10.2025 - 04.2026
Product Operations Specialist,Pricing
CIMPRESS
07.2024 - 09.2025
Customer Success Analyst
Bailey Fisher
12.2023 - 06.2024
Catalog Lead
AMAZON, Retail Business Services
11.2022 - 12.2023
Quality Analyst, Pricing
AMAZON
10.2021 - 11.2022
Process Associate, Retail Pricing
Amazon
06.2019 - 09.2021
Graduate Engineer Trainee
Technitab Solutions Pvt Ltd
04.2018 - 04.2019
PG Diploma - Industrial Automation & System Design
NATIONAL INSTITUTE OF ELECTRONICS AND INFORMATION TECHNOLOGY
Bachelor of Technology -
NEHRU COLLEGE OF ENGINEERING & RESEARCH