Archana Kale
Project Manger
Thane,MH
Summary
Accomplished Project Manager with over 10 years of experience managing the full lifecycle of complex projects for banking and regulatory clients, specializing in both asset and non-asset products. Expertise in overseeing multiple Change Requests (CRs) ensures on-time delivery and seamless execution while maintaining a strong focus on compliance and risk management. Proven ability to lead cross-functional teams, optimize processes, and implement automation to enhance operational efficiency. Recognized for exceptional client relationship management and strategic planning, consistently driving revenue growth, achieving client satisfaction, and fostering long-term partnerships through independent management of high-stakes projects.
Overview
10
10
years of professional experience
Work History
Project Manager
D2k India
07.2023 - Current
- Managed the end-to-end delivery of both asset and non-asset products, overseeing all client engagements independently, from requirement gathering through to production issue resolution.
- Served as the sole point of contact for clients, ensuring clear communication and alignment on project timelines, scope, and deliverables.
- Led and ensured the successful completion of VAPT and EBI audits, maintaining zero non-compliance, and ensuring full adherence to regulatory standards.
- Oversaw Change Request (CR) management, coordinating timelines and resources to align with business-as-usual tasks, ensuring on-time delivery, and seamless revenue recognition.
- Acted as the primary escalation point for production issues and compliance deviations, resolving conflicts efficiently to minimize risk and avoid SLA breaches.
- Provided leadership and guidance to business analysts and facilities management teams, enhancing performance, reducing rework, and improving efficiency.
- Proactively identified potential project risks, developed mitigation strategies to avoid delays, and ensured smooth project execution.
- Monitored project performance, tracked progress against goals, and ensured that deliverables met client expectations and company objectives.
- Facilitated ongoing communication with both internal teams and clients to ensure project alignment, keeping all stakeholders informed and engaged throughout the process.
- Provided guidance and mentorship to junior project managers and cross-functional teams, ensuring best practices in project management, time management, and resource allocation.
- Continuously assessed and improved project management processes and workflows, recommending and implementing tools or methods to streamline operations and increase team efficiency.
- Played an active role in long-term project planning, helping to develop strategic roadmaps, resource allocation plans, and risk management strategies for large-scale client initiatives.
- Oversaw project budgets, ensuring resource optimization, and staying within budget constraints. Handled cost reporting and forecasting, ensuring financial health for all client projects.
- Built and nurtured relationships with key stakeholders, including clients, vendors, and internal teams, ensuring long-term partnerships, and a solid reputation for successful project delivery.
- Delivered ₹4+ crores in change requests (CRs) across multiple clients, with 100% on-time delivery and zero escalations.
- Closed high-value CRs, contributing significantly to the organization’s revenue.
- Fostered long-term client relationships, resulting in repeat engagements, and continued business opportunities.
- Streamlined facilities management tasks and automated processes, boosting team efficiency by 20%.
- Led successful VAPT and EBI audits with zero noncompliance, ensuring project compliance with regulatory standards.
- Identified and mitigated risks proactively, preventing SLA breaches, and resolving escalations without impacting timelines.
- Increased CR handling by 16% and value by 145%, demonstrating growth in project delivery and client trust.
- Mentored cross-functional teams, enhancing their performance, and reducing onboarding time by 25%.
- Managed multiple high-priority CRs simultaneously, ensuring smooth project execution, and internal resource optimization.
- Awarded for consistently exceeding performance targets, and contributing to organizational success.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
- Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.
Project Manager
softenger india pvt ltd
11.2023 - Current
- Led and managed 15 of projects from initiation to completion, ensuring successful delivery within a defined scope, budget, and timeline.
- Developed detailed project plans, including objectives, deliverables, milestones, and resource allocation, to guide project execution and monitor progress.
- Conducted comprehensive risk assessments, identified potential project risks, and implemented proactive mitigation strategies to minimize impact, and ensure project success.
- Oversaw project budgets, tracked expenses, and implemented cost control measures, resulting in efficient resource allocation and adherence to financial constraints.
- Fostered effective communication and collaboration among project stakeholders, including clients, team members, and senior management, to ensure alignment of project goals and expectations.
- Monitored project performance, tracked key metrics, and prepared regular progress reports for stakeholders, providing timely updates on project status, risks, and issues.
- Managed project changes and scope creep, evaluating impact, negotiating changes with clients, and ensuring proper documentation and communication of approved modifications.
- Coordinated and supervised project team members, assigning tasks, providing guidance, and fostering a positive, collaborative work environment.
- Conducted project evaluations and post-mortem assessments, identifying lessons learned, and areas for improvement to enhance future project delivery.
Project Manager
softenger india pvt ltd
11.2023 - Current
- Led and managed [number] of projects from initiation to completion, ensuring successful delivery within defined scope, budget, and timeline.
- Developed detailed project plans, including objectives, deliverables, milestones, and resource allocation, to guide project execution and monitor progress.
- Conducted comprehensive risk assessments, identified potential project risks, and implemented proactive mitigation strategies to minimize impact and ensure project success.
- Oversaw project budgets, tracked expenses, and implemented cost control measures, resulting in efficient resource allocation and adherence to financial constraints.
- Fostered effective communication and collaboration among project stakeholders, including clients, team members, and senior management, to ensure alignment of project goals and expectations.
- Monitored project performance, tracked key metrics, and prepared regular progress reports for stakeholders, providing timely updates on project status, risks, and issues.
- Managed project changes and scope creep, evaluating impact, negotiating changes with clients, and ensuring proper documentation and communication of approved modifications.
- Coordinated and supervised project team members, assigning tasks, providing guidance, and fostering a positive and collaborative work environment.
- Conducted project evaluations and post-mortem assessments, identifying lessons learned and areas for improvement to enhance future project delivery.
Knowledge Management Analyst
Adecco India Private Limited
06.2022 - Current
- Proactive monitoring of the tickets and questions raised by the users.
- Bucketizing the issues out of the daily tickets.
- Regular identification of improvement areas of the system (bugs, issues, and enhancement etc.) and worked closely with the Product Managers to resolve them.
- Perform trainings for the users when there are any new development/deployment.
- Work with the Technical Content writer for documents creation and updating the existing materials.
- Creatively identifying the areas of development on the tools wherever there is opportunity to reduce human effort.
- Audit and review existing information and knowledge management procedures, practices, documentation, documents, tools, platforms, and technologies.
- Providing knowledge and information management services to support our business activities.
- Advising and promoting the use and appropriate sharing of information across SGR India.
- Supporting our knowledge management roadmap and promoting the knowledge-sharing culture through regular and innovative actions.
- Facilitating and assisting our business and research activities by helping our experts perform information retrieval in print resources and online business databases and by providing newsletters with filtered content.
- Executed and validated test cases.
- Create documentation (knowledge articles) for multiple audiences.
- Translate complex information understandable to the audience.
- Make updates to existing knowledge and take action based upon feedback received from end users and/or support teams.
- Follow knowledge management best practices.
Business Analyst
Wipro Technology
09.2019 - 04.2022
- Worked with business intelligence and data warehousing tools.
- Worked with users and stakeholders to analyze and validate requirements.
- Responsible for specifications, implementations, and analytics.
- Hands-on expertise in writing queries, along with handling the client database.
- Understanding business requirements through a user requirements gathering session.
- An expert in data analysis skills needs to use data effectively in building solutions and generating business insights.
- Creating development plans and project documentation.
- Provide remote support for domestic and international customers.
- Establishing strong relationships with the customers.
- Mentored and trained junior members of the team, and assisted junior developers during their work.
- Identifies areas of design and process improvement within a project.
- Deliver cost-effective, high-performance technology solutions.
- Executed and validated test cases.
- Adherence to communication routines with the client team.
- Act with integrity, and work every day in a way that positively impacts clients, colleagues, and communities.
- Creating a client and creating a dashboard on Tableau Visualization.
- Create and modify a dashboard in Power BI.
- Creating and modifying macros in Excel.
- Creating reports using advanced Excel.
- Possess extremely advanced technical skills, and quick to pick up on technically difficult topics.
- Create goodwill with key customers, and build long-term relationships.
- Also, act as a solution specialist in connection with scoping and executing business requirements.
- You will review, evaluate, and make technical requirements.
- Provide recommendations to customers for improvement in technology, business, and processes.
- Collaboratively adapt existing projects, find alternative solutions, and develop plans for new projects, processes, and set communication standards.
- Hard-working, dedicated to the business, and committed to meeting the business objectives.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Optimized business operations by designing and introducing efficient workflow processes, which led to smoother project execution.
Data Analyst
Cognizant Technology Solutions
09.2015 - 08.2019
- Owned and drove the resolution process for applications issues, communicating the statuses, performing root cause analysis, and providing post-resolution reporting for high severity incidents.
- Providing final decision on bug free fully functional software.
- Worked with business intelligence and data warehousing tools.
- Executed and validated test cases.
- Worked with users and stakeholders to analyse and validate requirements.
- Responsible for specifications, implementations, and analytics.
- Providing final decision on bug free fully functional software.
- Hands on Expertise in writing queries and stored procedures databases along with handling client databases.
- Understanding business requirements through user requirements gathering session.
- Creating development plans and project documentation.
- Provide remote support for domestic and international customers.
- Establishing strong relations with the customers.
- Mentored and trained junior members of team and assisted junior developers during their work.
- Identifies area of design and process improvement within a project.
- Ability to solve problems quickly and completely within SLA with no escalation.
- Ability to multi-task and stay organized in a dynamic work environment.
- Possess a positive attitude and ability to 'think out of the box'.
- Working closely with management team in evaluating current systems and making decisions on future development and process improvements.
- Possess extremely advanced technical skills, Quick to pick up on technically difficult topics.
- Skilled in a broad range of technical and managerial competencies.
- Hard-working, dedicated to the business and committed to meeting the business objectives.
Education
Master of Science - Computer Application
University of Mumbai
Maharashtra 04.2001 -
Bachelor - science in information technology
S.N.D.T University
Maharashtra05.2011
Skills
Excel spreadsheet management
Timeline
Project Manager
softenger india pvt ltd
11.2023 - Current
Project Manager
softenger india pvt ltd
11.2023 - Current
Project Manager
D2k India
07.2023 - Current
Knowledge Management Analyst
Adecco India Private Limited
06.2022 - Current
Business Analyst
Wipro Technology
09.2019 - 04.2022
Data Analyst
Cognizant Technology Solutions
09.2015 - 08.2019
Master of Science - Computer Application
University of Mumbai
04.2001 -
Bachelor - science in information technology
S.N.D.T University