Energetic leader with diverse experience
Archana K Rangan
Business Operations Manager
Summary
Transformation Leader with background in optimizing business processes to enhance efficiency. Demonstrated success in streamlining operations and implementing effective process improvements. Proven ability to lead cross-functional teams and apply analytical skills to solve complex business challenges.Planned, developed and managed multiple projects with a keen focus on maximizing organizational benefits
Overview
13
13
2
2
Certifications
3941
3941
years of post-secondary education
Work History
BUSINESS PROCESS MANAGER
A.P. MOLLER - MAERSK
09.2021 - Current
- Leverage leadership & maintain full oversight of multiple contract product offerings for North America & Africa through Pre Sales & Tendering journey for Ocean Freight customers
- Spearheaded bunker fuel pricing schedule & contract management for key customers with squad teams
- Enabling sales to drive 2Mn FFE's target for North America while continuously developing operational & business strategies to contribute to top l top-line & drive efficient cost savings for the company
- Leading the workstreams for Obligations management & Post Sales Digitalization Journey for Maersk Ocean Products to enable our business to 'Deliver what we sell'
- Performance Management for employees by developing highly motivated & self-organized teams
- Imbibed frameworks to Maximizing Performance, Alignment & Career Growth of Talents
- Coach, develop & recognize all colleagues Justin time with constantly engaged feedback mechanisms
- Drive the continuous review of our strategic direction and align with key internal stakeholders in Maersk
- Evaluated emerging trends in process management technologies, recommending suitable tools and platforms for implementation within the organization.
- Collaborated with cross-functional teams to design end-to-end process maps for critical business functions, increasing transparency and understanding among stakeholders.
- Reduced operational costs with careful monitoring of budget allocations and expenses
TEAM LEADER PRICING
A.P.MOLLER - MAERSK
09.2019 - 09.2021
- Enable the team to understand and apply the RCA tools to identify the source of the problems around everyday business transactions amounting to an invoice value of 2.5 million in USD cancellations in NAM
- Accountable for detailed audit report which provides visibility based on the gap analysis performed on the invoicing issues
- Analyze long-standing customer disputes, and over dues with AR Managers to troubleshoot & resolve the gaps in internal systems
- Thereby enabling clear issue resolution with documentation
- Ensures the reconciliation of payments vs Credit memo is balanced against the Statement of accounts for the customers based on the Invoicing issues
- Own Customer outcomes within sales verticals & brings business connectivity along with the length and breadth of the processes
- Implementation & ramping projects on Strategic initiatives driven by HQ
- Non-Compliance rate offerings are highlighted & discussed with Sr
- Stakeholders thereby developing a streamlined business approach
- Mentor & coach, the team
- Lead the team for a positive work environment that encourages productivity, professionalism, and teamwork
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
BUSINESS TRANSFORMATION PARTNER - PRICING
A.P.MOLLER - MAERSK
05.2015 - 08.2018
- Develops a process plan for improvement in Revenue / Yield, system integration, and governance across the pricing process
- Engaging & liaising with the Sr Stakeholders involved in Global Ocean Pricing for Implementation policy signoff, and process changes across the board for the organization as per business requirements
- Support Digital Transformation, system planning, testing, deployment & change management
- Developed and implemented strategies to enhance partner relations.
SR. RESEARCH ANALYST
RR DONNELLEY & SONS
11.2006 - 11.2010
- Handling global clients on queries pertinent to Financial Research Report Delivery System, market intelligence
- Monitored Newswire, Research media databases, the web, and newswire for releases as per clients' request
- Access Management & Issue Resolution for global clients/research analysts for Research reports
- Enabling business teams on final decisions regarding deployment of the system based on the testing evidence provided and any identified risks
- Certification - Benchmarking Team members, Testers & QAs within the team based on the updated and ongoing process changes
ACCOUNTS RECEIVABLE
PEROT SYSTEMS INC
11.2006 - 11.2010
- Interaction with the insurance company for the Payments
- Responsible for analyzing financial information and records primarily with Accounts Receivable
- Follow-up and Finalization of Bills
- Ensured strict confidentiality of financial records
- To Achieve the target schedule issued/fixed by the Team Leader
- Preparation of report based on Team performance
- Preparation and Presentation of team updates and activity Reports
Education
BACHELOR OF SCIENCE - Biochemistry
University of Madras
01.2003 - 01.2006
PROFESSIONAL SCRUM PRODUCT OWNER -
SCRUM ORG
01-2019
PROFESSIONAL SCRUM PRODUCT OWNER -
SCRUM ORG
01-2018
MASTERS IN SCIENCE - Business Analytics
BITS PILANI
01.2025 - Current
Skills
Business analysis
Cross-functional team leadership
Requirements gathering
Business process reengineering
Value stream mapping
Product Management
Stakeholder management
Projects And Volunteering
- Icoach Mentoring Program
- Residential Agile Coach
- Talent Capability Building
- Vision Cascade for Organization Purpose & Value
Certification
Professional Scrum Product Owner
Timeline
MASTERS IN SCIENCE - Business Analytics
BITS PILANI
01.2025 - Current
BUSINESS PROCESS MANAGER
A.P. MOLLER - MAERSK
09.2021 - Current
Professional Scrum Product Owner
09-2019
TEAM LEADER PRICING
A.P.MOLLER - MAERSK
09.2019 - 09.2021
Professional Scrum Master
03-2018
BUSINESS TRANSFORMATION PARTNER - PRICING
A.P.MOLLER - MAERSK
05.2015 - 08.2018
SR. RESEARCH ANALYST
RR DONNELLEY & SONS
11.2006 - 11.2010
ACCOUNTS RECEIVABLE
PEROT SYSTEMS INC
11.2006 - 11.2010
BACHELOR OF SCIENCE - Biochemistry
University of Madras
01.2003 - 01.2006
PROFESSIONAL SCRUM PRODUCT OWNER -
SCRUM ORG
PROFESSIONAL SCRUM PRODUCT OWNER -
SCRUM ORG