Summary
Overview
Work History
Education
Skills
Listening to music, dancing and playing carrom and badminton.
Timeline
Generic

Archana Kshirsagar

Fraud Specialist
Mumbai

Summary

Dynamic Fraud Prevention Specialist with a proven track record at JP Morgan Chase, leveraging critical thinking and fraud detection techniques to enhance security measures. Recognized for developing effective strategies that reduced fraudulent transactions and fostered a culture of continuous improvement, while maintaining exceptional communication and teamwork skills.

Fraud prevention professional with deep expertise in identifying and mitigating fraudulent activities. Proven track record in risk assessment, data analysis, and implementing effective prevention strategies. Strong collaborator with focus on team success and adapting to evolving challenges. Reliable and results-driven, excels in maintaining compliance and safeguarding assets.

Experienced with fraud detection, risk assessment, and mitigation strategies. Utilizes advanced analytical techniques to identify potential threats and implement preventive measures. Track record of maintaining high standards in fraud prevention, ensuring integrity and security of organizational operations.

Professional fraud prevention expert with solid foundation in identifying and addressing fraudulent activities. Known for meticulous attention to detail and effective strategy implementation, ensuring robust fraud detection and prevention. Reliable team player with commitment to achieving results and adapting to evolving challenges, leveraging strong analytical and investigative skills.

Experienced with investigating suspicious activities and identifying fraudulent patterns. Utilizes analytical skills to detect and prevent fraud efficiently. Knowledge of implementing fraud prevention strategies and maintaining security protocols.

Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

11
11
years of professional experience
5
5
Languages

Work History

Fraud Prevention Specialist

JP Morgan Chase & Company
03.2022 - Current
  • Assisted in monitoring transactions for suspicious activity using fraud detection software to protect company assets.
  • Conducted routine audits of customer accounts to identify potential fraud patterns, ensuring compliance with industry standards.
  • Collaborated with team members to develop and implement strategies for reducing fraudulent transactions, enhancing overall security measures.
  • Provided support in generating reports on fraud incidents and trends, aiding management in making informed decisions regarding risk management.
  • Participated in training sessions on fraud prevention techniques and tools, reinforcing knowledge of best practices among peers.
  • Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
  • Assisted in maintaining up-to-date documentation of fraud prevention processes, contributing to a culture of continuous improvement within the team.
  • Educated staff members on best practices for identifying and preventing fraudulent activities, fostering a culture of vigilance within the organization.
  • Reviewed and updated policies regularly to ensure compliance with industry standards and regulatory requirements related to fraud prevention.
  • Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
  • Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.

Collection Customer Service Representative

First Source Advantage
12.2020 - 03.2022
  • Managed inbound and outbound communication with customers regarding outstanding debts, ensuring clarity and understanding of payment arrangements.
  • Utilized customer relationship management (CRM) software to track account statuses, document interactions, and prioritize follow-up actions for overdue accounts.
  • Developed tailored repayment plans for customers based on individual financial situations, fostering trust and encouraging timely payments.
  • Resolved customer inquiries and disputes regarding account discrepancies through effective communication and problem-solving skills, maintaining high levels of customer satisfaction.
  • Educated customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances.
  • Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
  • Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
  • Maximized recovery rates by implementing innovative collection techniques that balanced customer needs with company goals.

Freelancer

Optic House
02.2019 - 08.2020
  • Developed and executed tailored marketing strategies for diverse clients, resulting in increased brand visibility and engagement across multiple platforms.
  • Conducted comprehensive market research to identify emerging trends, enabling clients to adapt their offerings effectively and remain competitive.
  • Managed project timelines and deliverables, ensuring all client expectations were met while maintaining high standards of quality and creativity.
  • Collaborated with cross-functional teams to design and implement innovative solutions that addressed specific client needs, fostering long-term partnerships.

Customer Service Executive for Vodafone Australia

Tech Mahindra
12.2016 - 12.2017
  • Managed customer inquiries through multiple channels, ensuring timely and accurate responses to enhance customer satisfaction and loyalty.
  • Utilized CRM systems to track customer interactions and feedback, facilitating improved service delivery and issue resolution.
  • Developed training materials and conducted onboarding sessions for new team members, fostering a collaborative and knowledgeable workforce.
  • Analyzed customer feedback data to identify trends, informing process improvements that reduced resolution times for common issues.
  • Implemented best practices for managing high-volume call traffic, maintaining service quality during peak periods while meeting performance targets.
  • Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
  • Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.

Customer Service Executive for Barclay Card VCC

Teleperformance
02.2014 - 02.2016
  • Provided exceptional customer support by addressing inquiries and resolving issues through multiple channels, including phone, email, and chat.
  • Managed customer complaints effectively, employing active listening skills to ensure satisfaction and retention.
  • Trained new staff on customer service protocols and best practices to enhance team performance and service delivery.
  • Utilized CRM software to track customer interactions and maintain accurate records, improving response times for future inquiries.
  • Monitored key performance indicators to ensure continuous improvement in service quality.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.

Education

High School Diploma -

LS Raheja Collage Of Arts And Commerce
Mumbai, India
04.2001 -

Skills

AML compliance

Listening to music, dancing and playing carrom and badminton.

Playing indoor and out door games keeps you an employer active mentally and physically both.

Listening to music reduces stress, keeps you calm.

Dancing keeps you happy.

Timeline

Fraud Prevention Specialist

JP Morgan Chase & Company
03.2022 - Current

Collection Customer Service Representative

First Source Advantage
12.2020 - 03.2022

Freelancer

Optic House
02.2019 - 08.2020

Customer Service Executive for Vodafone Australia

Tech Mahindra
12.2016 - 12.2017

Customer Service Executive for Barclay Card VCC

Teleperformance
02.2014 - 02.2016

High School Diploma -

LS Raheja Collage Of Arts And Commerce
04.2001 -
Archana KshirsagarFraud Specialist