Summary
Overview
Work History
Education
Skills
Timeline
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Archana Kumar

Hyderabad

Summary

Dynamic Store Manager at Big C with a proven track record in employee training and strategic planning. Enhanced sales through effective visual merchandising and relationship building, achieving significant revenue growth. Skilled in inventory management and fostering a positive team culture, driving productivity and operational excellence.

Overview

8
8
years of professional experience

Work History

Store Manager

Big C
Hyderabad
05.2018 - 08.2020
  • Trained and mentored associates to teach daily tasks and procedures.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Maintained accurate records of employee performance reviews.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Established customer service standards and monitored staff compliance.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Formed and sustained strategic relationships with clients.
  • Developed strategies to maximize sales and profitability.
  • Created weekly work schedules for store personnel.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Recruited, trained and supervised new employees.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Team Leader Manager

idea
Hyderabad
07.2016 - 03.2018
  • Ensured compliance with company policies and regulations.
  • Monitored customer service standards across the organization.
  • Assigned and monitored daily tasks for team members.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Managed remote teams effectively, using virtual communication tools to maintain engagement and productivity.
  • Managed team budget and resources efficiently, reducing costs while maintaining high-quality standards.
  • Resolved conflicts between team members in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Coached team for success by using corrective action processes.
  • Fostered positive employee relationships through communication, training, and development coaching.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Suggested various operational strategies to increase productivity.
  • Led regular team meetings to communicate current business trends and relevant updates.
  • Ensured that deadlines were met by setting realistic goals.
  • Implemented new processes and procedures as needed.
  • Enhanced team communication through the introduction of new collaboration tools, improving project coordination.

Cashier Supervisor

Tata Docomo
Hyderabad
07.2014 - 05.2016
  • Analyzed daily sales reports to identify any discrepancies or errors in order entry or payment processing.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Greeted customers and responded to requests for information.
  • Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.

Call Center Team Lead

Airtel DTH
Hyderabad
05.2012 - 06.2014
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Provided real-time feedback and coaching to team members to improve performance.
  • Maintained up-to-date knowledge of industry trends and developments to improve call center operations.
  • Trained and supervised new employees to promote overall team productivity and consistent service.
  • Resolved escalated customer inquiries in a timely manner.
  • Implemented strategies to enhance customer satisfaction and loyalty.

Education

St John's Grammar High School (SSC)
Hyderabad

Bachelor of Arts -

Batchelor's Degree, Osmania University
Hyderabad

Skills

  • Employee training
  • Visual merchandising
  • Inventory management
  • Sales analysis
  • Customer service
  • Team building
  • Cash handling
  • Process improvement
  • Strategic planning
  • Bank deposit procedures
  • Friendly and positive
  • Retail sales techniques
  • Staff development
  • Retail inventory management
  • Performance measurement
  • Store opening and closing procedures
  • Time management
  • Customer feedback analysis
  • Relationship building

Timeline

Store Manager

Big C
05.2018 - 08.2020

Team Leader Manager

idea
07.2016 - 03.2018

Cashier Supervisor

Tata Docomo
07.2014 - 05.2016

Call Center Team Lead

Airtel DTH
05.2012 - 06.2014

St John's Grammar High School (SSC)

Bachelor of Arts -

Batchelor's Degree, Osmania University

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