Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic
Archana Mahadev Devaji

Archana Mahadev Devaji

Bengaluru

Summary

Proficient Quality Analyst with experience handling and resolving critical quality problems experience in developing and implementing robust quality standards to elevate service delivery. Demonstrated expertise in identifying, analysing, and resolving issues, ensuring strict compliance with organizational policies. Proficient in monitoring and enforcing quality assurance procedures, training, and motivating teams to exceed established benchmarks. Skilled in data analysis to support operational objectives and promote continuous improvement initiatives. Committed to maintaining high-quality standards that drive organizational success and enhance overall performance.With comprehensive experience in quality assurance and a keen eye for detail, I am adept at identifying areas for improvement and implementing solutions that enhance product quality. My strong analytical skills, coupled with a collaborative approach, enable me to work effectively within cross-functional teams to achieve organizational goals. Committed to continuous learning and professional development, I am eager to leverage my expertise to contribute to the success of a forward-thinking organization.

Overview

10
10
years of professional experience

Work History

Quality Analyst

Ola Financial Services Pvt Ltd
Bengaluru
08.2022 - 04.2024
  • Provided thorough documentation on all quality control activities and results.
  • Implemented corrective actions when necessary to improve overall product quality.
  • Reviewed and analysed customer feedback to identify areas of improvement in product quality.
  • Trained personnel on proper use of tools, equipment, materials, and software used for quality assurance purposes.
  • Collaborated with cross-functional teams to ensure that product specifications are met or exceeded.
  • Evaluated performance metrics from existing processes to recommend improvements in product quality.
  • Ensured compliance with company standards, regulations and procedures related to quality control.
  • Analyzed customer complaints regarding product issues and provided solutions as needed.

Collection Executive

Ola Financial Services Pvt Ltd
Bengaluru
04.2021 - 08.2022
  • Interacted with customers through phone calls, emails, or letters to collect payments.
  • Investigated customer complaints regarding billing errors or discrepancies.
  • Developed relationships with clients in order to facilitate prompt resolution of overdue accounts.

Senior Fleet Support Executive

ZoomCar Pvt Ltd
Bengaluru
06.2018 - 12.2019
  • Provided customer service assistance to passengers for late arrival and immobilization of vehicle.

Senior Executive

Quikr India Pvt Ltd
Bengaluru
06.2016 - 05.2018
  • Assisted students in developing postsecondary education plans by providing information on college admissions requirements, financial aid options, and scholarship opportunities.
  • Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.

Information Retrieval Officer

Just Dial Pvt Ltd
Bengaluru
05.2014 - 05.2016
  • Assisted customers with product selection based on individual needs.
  • Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.

Education

2 PUC - Economics

Bangalore University
Bengaluru
03-2006

Skills

  • Attention to Detail
  • Strong Analytical Skills
  • Effective Coaching and Mentoring
  • Excellent Verbal Communication
  • Empathetic and Emotionally Intelligent
  • Team Collaboration and Support
  • Goal-Oriented Mindset
  • Quick Learning and Adaptability
  • Problem-Solving Abilities
  • Data Analysis and Interpretation
  • Process Improvement Initiatives
  • Customer-Centric Approach
  • Time Management and Prioritization
  • Quality Assurance Methodologies
  • Commitment to Company Mission and Vision

Languages

Kannada
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Tamil
Upper Intermediate (B2)
B2
Telugu
Proficient (C2)
C2
Malayalam
Advanced (C1)
C1

Accomplishments

  • Cracked down internal job posting and got promoted as a Quality Analyst .

Timeline

Quality Analyst

Ola Financial Services Pvt Ltd
08.2022 - 04.2024

Collection Executive

Ola Financial Services Pvt Ltd
04.2021 - 08.2022

Senior Fleet Support Executive

ZoomCar Pvt Ltd
06.2018 - 12.2019

Senior Executive

Quikr India Pvt Ltd
06.2016 - 05.2018

Information Retrieval Officer

Just Dial Pvt Ltd
05.2014 - 05.2016

2 PUC - Economics

Bangalore University
Archana Mahadev Devaji