Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Archana Mane

Archana Mane

Senior IT Infra Engineer
Kerala

Summary

Expertise in IT operations and efficient in IT delivery. Passionate to work on variety of technology. Hence exploring an opportunity in cloud support to serve best to achieve organization & personal growth.

Overview

13
13
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
5
5
Languages

Work History

Senior Engineer

Tech Mahindra
Kerala
11.2018 - Current
  • Successfully designed, implemented, and maintained high-availability infrastructure for government client SBI.
  • Daily monitor 50+ incident requests.
  • Developed and implemented Change Management process that streamlined recurring issues and improve efficiency.
  • Lead team of engineers to reduced risk factors & achieved performance.
  • Mentored junior engineers in best practices to follow ITSM processes.
  • Managed & monitor FAR activities & server connectivity issues.
  • Created and maintained documentation for ITSM, FAR & vaulting processes
  • Collaborated with vendor partners and stakeholders to achieve organization goals & ensure customer satisfaction.
  • Take charge to restore services & monitor switchback activities & help to run business smoothly with effective communication & problem solving skills.
  • Schedule Daily, Monthly & Quarterly meetings for successful tracking of KPI & SLA.
  • Schedule CAB meetings & follows checklist.
  • Keeping track of daily reports & analysis of dashboards to achieve false tolerance.
  • Delivered presentations to provide plans and updates on projects
  • Created detailed reports on engineering activities and findings
  • Collaborated with other departments to facilitate successful project completion

IT Analyst

Manpower Services
Navi Mumbai
01.2016 - 01.2018
  • Managed 100+ incidents daily.
  • Lead team of IT Service desk to analyze and evaluate AVAYA VOIP performance and identify areas for improvement.
  • Organize Monthly meetings to ensure proper functioning of IT infrastructure.
  • Created technical documents and user manuals to run IT process smoothly.
  • Supported ASIA PACIFIC region by managing Service requests & Incidents.
  • Assisted in bridge call of Change Management Procedures.
  • Investigated device issues and implemented resolutions to reduce downtime.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.

IT Specialist

i Infotech
Thane
01.2014 - 01.2015
  • Installed and configured hardware including servers & printers.
  • Supervised team of 30 IT technicians in installation and maintenance of various hardware and software.
  • Monitored system performance, identified and resolved technical issues, and implemented security measures to ensure data integrity.
  • Provided technical support to end users and provided technical training to new users.
  • Established and maintained professional relationships with vendors, including negotiating contracts and service-level agreements.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Performed server backups and changed and replaced backup tapes daily.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Rolled out software updates and applied server patches.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Configured hardware and granted system permissions to new employees.
  • Promoted efficiency among departments with prompt resolution of system issues.

IT Service Desk

Allied Digital Services
Mumbai
01.2012 - 01.2014
  • Utilized inventory management systems to track POs, CAPEX & OPEX.
  • Developed strong customer relations by providing timely and accurate information and solutions to customer inquiries.
  • Assisted in IT auditing process.
  • Actively monitor mailbox, proactively attend user queries.
  • Managed Employee roaster.
  • Keeping track of IT assets.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution
  • Engaged in user support interactions via telephone, chat and email platforms
  • Installed, configured and maintained computer systems and network connections
  • Patched software and installed new versions to eliminate security problems and protect data
  • Installed and configured operating systems and applications
  • Diagnosed and troubleshot hardware, software and network issues
  • Removed malware, ransomware, and other threats from laptops and desktop systems
  • Offered assistance in implementing and developing training programs
  • Created user accounts and assigned permissions

Associate

Caliber Point
Navi Mumbai
01.2011 - 01.2012
  • Developed strong customer service skills while providing support to client Hexaware Technologies.
  • Utilized data analysis skills to track daily leads.
  • Assisted with inbound & outbound calls, troubleshooting, and customer support.
  • Developed detailed reports & presentation skills to achieve business objectives.
  • Utilized communication skills to collaborate with colleagues and customers.
  • Provided product price information to customers
  • Managed customer relations through communication and helpful interactions
  • Utilized customer feedback to improve product offerings

Billing Assistant

Jupiter Hospital
Thane
01.2010 - 01.2011
  • Successfully processed over 80+ invoices per day for daily operations procedures & patient admission.
  • Utilized Billing software for tracking of invoices.
  • Responsible for reviewing, reconciling, and processing financial documents.
  • Generated client invoices and follow-ups promptly with patient's relatives for payment clearance.
  • Collaborated with accounting department & Labs to ensure accurate data entry.
  • Resolved billing disputes and discrepancies in timely and professional manner.
  • Track detailed and accurate reports for management review.
  • Maintained professional & healthy relationship with Doctors, Patients, and vendors.
  • Worked with multiple departments to check proper billing information.
  • Developed and maintained billing procedures to make timely payments.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.

Education

Bachelor of Science -

B. N. Bandodkar College
Thane
06.2008 - 03.2010

Skills

Communication

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Certification

AWS cloud practitioner

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Opportunities Don't happen.You create them.
Chris Grosser

Timeline

AWS cloud practitioner

12-2022

ITIL V3 foundation

06-2021

Senior Engineer

Tech Mahindra
11.2018 - Current

IT Analyst

Manpower Services
01.2016 - 01.2018

MCSA

03-2015

IT Specialist

i Infotech
01.2014 - 01.2015

IT Service Desk

Allied Digital Services
01.2012 - 01.2014

Associate

Caliber Point
01.2011 - 01.2012

Billing Assistant

Jupiter Hospital
01.2010 - 01.2011

Bachelor of Science -

B. N. Bandodkar College
06.2008 - 03.2010

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Archana ManeSenior IT Infra Engineer