Archana Mishra
Kolkata
Summary
To seek a challenging and responsible position in a large and professional organisation where I will have the opportunity to make a positive contribution to business growth and to achieve personal development along with career advancement.
Senior Customer Service Advisor with 9+ years of experience across voice and non voice processes. Recognized for high CSAT, mentoring teams, and resolving complex escalations while maintaining service excellence.
Overview
9
9
years of professional experience
Work History
Senior customer service advisor
TCS
Kolkata
10.2018 - 12.2025
- I was in TCS under Utility dept with UK and AU clients under project EDF Energy (Électricité de France) and AGL (Australian gas light) companies.
- We were committed to connect every customer with sustainable future through electrification, raise electricity and gas along with better plan/rates opportunity.
- Explaining and assisting them with bill, usage and meter queries while still meeting their changing needs today and tomorrow.
- I have always been applauded for my consistent work performance and have been appreciated for meeting monthly/quarterly targets.
Jio customer service agent
Concentrix Daksh Private LTD
09.2016 - 08.2018
- I was with Concentrix for two years and worked there as customer service agent where I used to take calls and resolve our valuable Customer queries related to not being able to make calls, internet issues including new offers and recharge related concerns.
- Acknowledged for my outstanding contributions to team success.
Education
Graduation - B. Com Hons.
Seth Jalan Girl's College
Higher Secondary -
Seth Soorajmull Jalan Girls School
Secondary -
Seth Soorajmull Jalan Girls School
Skills
- Complaint handling
- Live chat support
- Task delegation
- Email etiquette
- CRM software
- Payment processing
- Complaint resolution
- Escalation management
- Customer service excellence
- Multitasking
- Record keeping
Personal Information
Date of Birth: 12/01/90
Languages
- English
- Bengali
- Hindi
- English
- Bengali
Languages
English
Proficient
C2
Hindi
Proficient
C2
Bengali
Intermediate
B1
Timeline
Senior customer service advisor
TCS
10.2018 - 12.2025
Jio customer service agent
Concentrix Daksh Private LTD
09.2016 - 08.2018
Graduation - B. Com Hons.
Seth Jalan Girl's College
Higher Secondary -
Seth Soorajmull Jalan Girls School
Secondary -
Seth Soorajmull Jalan Girls School