ARCHANA N B
Summary
Accomplished operations and programs professional with 8+ years of experience in sales, customer service, and product operations. Demonstrated expertise in stakeholder management, workflow optimization, data validation, and cross-functional collaboration. Proficient in leveraging tools such as Jira, Tableau, and CRM systems to enhance operational efficiency and drive revenue growth. Recognized for leadership, strategic problem-solving, and delivering consistent results in high-volume, dynamic environments.
Overview
9
9
years of professional experience
Work History
Product Specialist
CareStack
01.2024 - 01.2025
- Served as liaison between product, operations, and customer success teams to facilitate client implementations and platform adoption.
- Utilized Jira to track, prioritize, and manage product issues, feature requests, and sprint activities.
- Communicated version updates and cases to stakeholders, overseeing all activities to ensure successful handover to Linear Network teams.
- Conducted data validation, requirements tracking, and issue resolution to support seamless product delivery.
- Identified process gaps and collaborated with stakeholders to implement operational improvements.
- Managed client communications, escalations, and feedback to enhance service quality and retention.
- Maintained accurate documentation and reporting to support product releases and operational workflows.
Deputy Team Lead – Operations
Way.com
01.2020 - 01.2023
- Supervised a team of 10 operations specialists, ensuring efficient execution of daily operational tasks and adherence to SLAs.
- Coordinated with internal and external stakeholders, including sales, product, customer success, and vendor teams, to drive operational excellence.
- Served as the primary point of contact for escalations, deliverable tracking, and business alignment.
- Implemented process improvements to enhance communication and reduce operational delays.
- Contributed to revenue growth and efficiency by aligning stakeholder requirements with execution strategies.
- Tracked KPIs and prepared performance updates for leadership, highlighting trends and improvement opportunities.
Senior Sales Representative
Allianz UK
01.2016 - 01.2019
- Consistently exceeded sales targets, generating significant revenue through upselling and cross-selling strategies.
- Built and nurtured client relationships to drive retention and repeat business.
- Coordinated internal processes to ensure accurate policy handling and documentation.
- Addressed customer queries and escalations promptly, maintaining high levels of client satisfaction.
- Achievements: Recognized as 'Sales Star of the Month' in Oct 2017; Sept & Nov 2018; Jan, May, April & Aug 2019.
Education
Master of Business Administration -
Amrita University
Bachelor of Arts - Literature
MK University
Skills
- Program & Operations Management
References
Available upon request
PROFESSIONAL DEVELOPMENT
- LinkedIn Learning Courses:
- Driving Employee Engagement as a People Manager
- Managing Conflict (Fred Kofman)
- Setting Boundaries in the Modern Workplace
- Difficult Situations: Solutions for Managers
- Addressing Unconscious Bias as a Leader
- Leading with Vision
- 10 Mistakes Leaders Should Avoid
- Developing Executive Presence
- Leading with Emotional Intelligence (2018)
- Leading with Purpose
- Developing Credibility as a Leader
- Developing Your Leadership Philosophy
- Leading Effectively
- Prioritizing Effectively as a Leader
- Leading through Relationships (2019)
- Emerging Leader Foundations
- Transitioning from Manager to Leader
- Communicating with Clarity as a Manager
- Communicating with Confidence
- Crafting Problem and Solution Statements
STRENGTHS
- Strong communication and collaboration skills
- Detail-oriented with a focus on accuracy and compliance
- Adaptive and quick learner in dynamic environments
- Organized multitasker capable of managing multiple priorities efficiently
Timeline
Product Specialist
CareStack
01.2024 - 01.2025
Deputy Team Lead – Operations
Way.com
01.2020 - 01.2023
Senior Sales Representative
Allianz UK
01.2016 - 01.2019
Bachelor of Arts - Literature
MK University
Master of Business Administration -
Amrita University
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