Archana S
Senior Customer Success Manager
Bengaluru
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Snr Customer Experience Manager
Koenig Solutions Pvt Ltd
11.2022 - 02.2024
- Spearheaded a process improvement project that identified inefficiencies within current workflows; implemented changes resulting in reduced handling time for customer inquiries.
- Streamlined internal processes for more efficient issue resolution, reducing overall case volume while maintaining high-quality service levels.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Increased employee retention through effective training and mentorship programs.
- Reduced response time to customer inquiries by optimizing support channels.
- Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
- Introduced self-service options for common queries, freeing up staff to focus on more complex cases and proactive efforts.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships
Assistant Manager
Alliance University
10.2020 - 10.2022
- Developed strong working relationships with staff, fostering a positive work environment.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed detailed plans based on broad guidance and direction.
- Established team priorities, maintained schedules and monitored performance.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Sales Executive
Jaro Education
04.2019 - 09.2020
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies through cold calls and emails.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Recommended complementary purchases to customers, increasing revenue.
- Earned Champ of the year for Pan India
- Mentored junior sales representatives, providing ongoing coaching to improve their performance.
- Collaborated with internal teams, such as product development and customer support, to ensure seamless client experience throughout sales process.
Education
MBA - Hr And Marketing
New Horizon College
Bengaluru, India 01.2017 - 04.2019
BBA - Hr And Marketing
SSCW
Bengaluru 04.2017 - 04.2017
Skills
Customer Service
undefinedTimeline
Snr Customer Experience Manager
Koenig Solutions Pvt Ltd
11.2022 - 02.2024
Assistant Manager
Alliance University
10.2020 - 10.2022
Sales Executive
Jaro Education
04.2019 - 09.2020
BBA - Hr And Marketing
SSCW
04.2017 - 04.2017
MBA - Hr And Marketing
New Horizon College
01.2017 - 04.2019
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