Archana Sasikumar

Serving as Senior Manager at a company in CTS (Cognizant Technology Solutions Corp), Chennai since September 2021. Held the role of Senior Software Engineer in Servion (Servion Global Solutions), Chennai from November 2016 to September 2021. Previously worked as a Senior Software Engineer in CSC (Computer Sciences Corporation), Chennai between May 2008 and September 2013. Began as a Software Engineer in ACS (Affiliated Computer Services) Inc, Bangalore from December 2005 to May 2008. Earlier experience as a Developer in Salem from September 2002 to November 2004.

• AWS Certified Solution Architect, 2022-07-01, 2025-12-31
• Certified Project Manager (CPM)

UNUM – LTC and Lettergen, 

Project Manager, Cognizant Technology Solutions Corp, 2025-01-01, 

Azure Open AI, GPT 4o, Langchain, Neo4J, Python, 

Project & Resource Management – Oversaw resources, delivery timelines, and ensured timely completion of workstreams., 

Requirement Analysis & Task Allocation – Collaborated with business analysts, validated user stories, and translated them into actionable tasks for the team., Technical Leadership – Designed and implemented customized Contact Center solutions using Amazon Connect, Bedrock, AWS services, and Lambda functions; conducted code reviews and unit testing., 

Agile & Scrum Practices – Acted as Scrum Master, led stand-up meetings, monitored development/testing, and ensured sprint success., 

Team Management & Mentoring – Built and managed development/testing teams, assigned tasks, and mentored GenC resources both technically and functionally., Governance & Quality Assurance – Developed governance checklists, managed artifacts, and handled project metrics to maintain quality and compliance., Client Engagement & Problem Solving – Communicated with clients, performed root cause analysis, and delivered effective resolutions while leveraging strong domain knowledge in business processes.

 UNUM – Smart email and Rippling, 

Project Manager, Cognizant Technology Solutions Corp, 2024-11-01, 2024-01-31, 

AWS Lex, Amazon Connect, Bedrock, Lambda, Textract, CloudWatch, S3, Python, 

Support agents face 1,000+ daily emails, slowing responses and risking customer satisfaction. Amazon Bedrock with Titan Text Premier LLM categorizes email intent and auto-responds intelligently. This GenAI solution reduces workload, accelerates prioritization, and improves agent productivity. Result: faster responses, higher efficiency, and stronger customer satisfaction. Insurance firms spend millions and 20 minutes per claim manually extracting sensitive data from forms. AWS Textract automates extraction of text, handwriting, tables, and forms with compliance built-in. EventBridge triggers every 5 minutes, sending documents to a Lambda function for OCR and indexing. Integrated with Salesforce, the system automates employee termination and sends confirmation emails. 

• EPS Global Cheer Award, For the associate of the month for contribution in Empower Retirement project.
• Hackathon Second Prize, For our Hackathon idea.