Archana Sharma

Operations Champion with 8-10 Years of Customer Service Delivery Expertise Operations being close to my forte I always find operations as something challenging and an open field for innovative ideas and scope of improvement, I have been with customer service delivery for a decade and have worked with sectors like telecom, telecommunications , Business Development Centre & Centre for Outsourcing technologies, Currently I am working with technology startup since its perception and is gathering data for base formation of different applications and process Forward-thinking Senior Manager adept at managing teams of 40 employees with 40 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

• DOB: -3-4-1983