ARCHANA TIPRE
PUNE
Summary
Seasoned customer service professional with over 18 years experience in Customer Service, International Sales Coordination, Administration and Client Servicing in Freight Forwarding Industry. Proficient in handling the entire gamut of business operations and client servicing for helping the sales in increasing profitability and achieving business objectives. Adept in working under pressure and delivering results as per the benchmark set by the organization. Multi-tasker with good communication, interpersonal and team management skills. Proven performer exploring challenging opportunities in Sales Coordination from enquiry to closure of business.
Overview
18
18
years of professional experience
Work History
Assi. Manager Sales &Customer Support
FAIRMACS SHIPPING & TRANSPORT SERVICES PVT LTD
03.2021 - Current
- Handling and resolving Customer’s International Import and Export Enquiries.
- To procure individualized costings from various service providers, overseas agents, vendors and
preparing offers for customers with various logistics options depending on the client’s
requirement. - Follow up with the direct clients for the Quotations sent until the end execution of orders.
- Import and domestic transportation management which involves co-ordination, pricing,
negotiation with the Overseas partners, Airlines, Shipping Line, NVOCC, Transporters, CHA,
Marine Insurance companies. - Keeping track of the Shipments from supplier, importing country, customs procedures to end
warehouse dispatch. Provide end to end solution. - Follow up with the Clients for the Payments and keep the HO informed on collections.
- Handling Administration for Pune Office; vendor management, try to minimize the cost per job by
negotiation with the existing and new vendors. - Closely monitoring all the shipments, and whenever necessary escalate the matters with senior management and increase in Client satisfaction.
- Building good relations with the clients by
providing Status Reports, preparing SOP specifically designed for the individual client. - Sales Lead Management.
- Preparing DSR as desired by Client,
- Reporting to Area Manager with various DSR, Weekly Console Reports.
- Periodical Visits to existing clients to understand any issues and also to increase the Business.
- Coordination with HO, Branch and the Overseas and thereby keeping the clients up to date with
the information on the consignment.
Corporate Manager Customer Service
IAL LOGISTICS IND LTD
07.2018 - 03.2020
- Handling and resolving Customer’s International Import and Export Enquiries
- To procure individualized costings from various service providers, overseas agents, vendors and preparing offers for customers with various logistics options depending on the client’s requirement
- Follow up with the direct clients for the Quotations sent until the end execution of orders
- Import and domestic transportation management which involves co-ordination, pricing, negotiation with the Overseas partners, Airlines, Shipping Line, NVOCC, Transporters, CHA, Marine Insurance companies
- Handling Administration for Pune Office; vendor management, try to minimize the cost per job by negotiation with the existing and new vendors
- Closely monitoring all the shipments, and whenever necessary escalate the matters with senior management and increase in Client satisfaction
- Building good relations with the clients by providing Status Reports, preparing SOP specifically designed for the individual client
- Sales Lead Management
- Preparing DSR as desired by Client
- Reporting to BranchManager with various DSR, Weekly Console Reports
- Periodical Visits to existing clients to understand any issues and also to increase the Business
- Coordination with HO, Branch and the Overseas and thereby keeping the clients up to date with the information on the consignment
- Generating own sales
Assistant Manager Customer Service
DART GLOBAL LOGISTICS PVT LTD
09.2009 - 07.2018
- Handling and resolving Customer’s International Import and Export Enquiries
- To procure individualized costings from various service providers, overseas agents, vendors and preparing offers for customers with various logistics options depending on the client’s requirement
- Follow up with the direct clients for the Quotations sent until the end execution of orders
- Import and domestic transportation management which involves co-ordination, pricing, negotiation with the Overseas partners, Airlines, Shipping Line, NVOCC, Transporters, CHA, Marine Insurance companies
- Keeping track of the Shipments from supplier, importing country, customs procedures to end warehouse dispatch
- Provide end to end solution
- Follow up with the Clients for the Payments and keep the HO informed on collections
- Handling Administration for Pune Office; vendor management, try to minimize the cost per job by negotiation with the existing and new vendors
- Closely monitoring all the shipments, and whenever necessary escalate the matters with senior management and increase in Client satisfaction
- Building good relations with the clients by providing Status Reports, preparing SOP specifically designed for the individual client
- Sales Lead Management
- Preparing DSR as desired by Client
- Reporting to Area Manager with various DSR, Weekly Console Reports
- Periodical Visits to existing clients to understand any issues and also to increase the Business
- Coordination with HO, Branch and the Overseas and thereby keeping the clients up to date with the information on the consignment
CUSTOMER SERVICE EXECUTIVE
AFL PVT LTD
03.2007 - 09.2009
- Handling and resolving Customer’s Domestic Logistics Shipment Enquiry
- Preparing Quotations sending them to the Clients
- Follow up with the Clients for the Quotations sent
- Co ordination with the Overseas Agents for the Rate Negotiation
- Keeping track of the Shipments
- Follow up with the Clients for the Payments
- Handling Administration for Pune Office
- Working as HR Co-ordinator for Pune Region
CUSTOMER RELATIONSHIP
TNT SPEEDAGE PVT LTD
08.2006 - 02.2007
- Company Overview: (Express Cargo Services)
- Keeping record of all Outbound Shipments as well as Inbound Shipments
- Keeping Daily track of the Shipments
- Sending MIS Report to the Customer as per the Requirement
- Updating to the Customer regarding Delivered and Undelivered Shipments
- Updating to the Customer regarding any Failure
- Generating Revenue from Major Customer
- Coordination for Pickup and Delivery
- MIS Reporting to the Customers on Daily Basis and as required by them
- Pre-Alert for all shipments
- Handling all incoming calls as well as outgoing calls for Shipment follow up
- Sales Lead Management
- (Express Cargo Services)
Education
DIPLOMA - INSTRUMENTATION ENGINEERING
Maharashtra State Board of Technical Education
BACHELORS DEGREE - ARTS
Hindi University
PG DIPLOMA - MARKETING
Maharashtra Institute of Technology
Skills
- Sales Coordination
- Client Servicing
- Team Management
- Customer Service
- Deep Selling
- PR Skills
Languages
English
Hindi
Marathi
Hobbiesandstrengths
- Music
- Humor
- Cooking
- Reading
- Adventurous
- Confident
- Outstanding Personality
Corecompetencies
- Sales Coordination
- Client Servicing
- Team Management
Personal Information
- Passport Number: J6309151
- Date of Birth: 10/24/80
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby declare that the above information provided by me is true and to the best of my knowledge.
Hobbies
- Art and Craft
- Baking and Cooking Traditional Food
- Travel and Music
Timeline
Assi. Manager Sales &Customer Support
FAIRMACS SHIPPING & TRANSPORT SERVICES PVT LTD
03.2021 - Current
Corporate Manager Customer Service
IAL LOGISTICS IND LTD
07.2018 - 03.2020
Assistant Manager Customer Service
DART GLOBAL LOGISTICS PVT LTD
09.2009 - 07.2018
CUSTOMER SERVICE EXECUTIVE
AFL PVT LTD
03.2007 - 09.2009
CUSTOMER RELATIONSHIP
TNT SPEEDAGE PVT LTD
08.2006 - 02.2007
BACHELORS DEGREE - ARTS
Hindi University
PG DIPLOMA - MARKETING
Maharashtra Institute of Technology
DIPLOMA - INSTRUMENTATION ENGINEERING
Maharashtra State Board of Technical Education
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