Archana Tripathi
Associate Assistant Manager
Noida,UP
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
8
8
Certifications
Work History
Associate Assistant Manager
Infoedge Pvt. Ltd.
Noida, Uttar Pradesh
01.2017 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
MBA - Marketing
Quantam Global Campus
Roorkee 07.2015 - 06.2017
BCA - Computer Science
Maharana Pratap College of Management And IT
Kanpur 07.2012 - 06.2015
Skills
Sales growth
Staff Management
Training
Employee performance evaluations
Negotiation
Accomplishments
- Supervised team of 12 staff members.
- Achieved the monthly targets 84% times.
Certification
Developing Web Using ASP.NET
Timeline
Digital Marketing
12-2021
Advance Excel Formulas and Functions
08-2021
Associate Assistant Manager
Infoedge Pvt. Ltd.
01.2017 - Current
Analysis of Dealer, Contractor and Consumer Response for Berger Xpress painting as a Concept
06-2016
Business Analytics
05-2016
Primary Data Analysis through SPSS
04-2016
Transportation and Logistics Management
02-2016
Accounting Information System Through TALLY
10-2015
MBA - Marketing
Quantam Global Campus
07.2015 - 06.2017
Developing Web Using ASP.NET
10-2014
BCA - Computer Science
Maharana Pratap College of Management And IT
07.2012 - 06.2015