Dr Archana Saikia Tyagi

I am commanding a team of around 250 -300 individuals which include doctors, paramedical and non-paramedical staff . I am responsible for the administration and smooth functioning of a multi-speciality hospital.

My responsibilities are to-

• Ensures optimum excellence in hospital services and patient's satisfaction .
• Set short and long term objectives for the team towards planned targets.
• To ensure the Hospital complies with local, state laws and regulations w.r.t Medical compliances
• Develop operational strategies to ensure excellence and patient's satisfaction (Total Quality Management (TQM).
• To recommend Hospital strategic plans, operational plans, annually.
• To recommend hospital annual budget, comprising of Capital and Operations Budget
• To propose the hospital's annual safety and quality improvement plans and implement the same.
• Reviews reports on quality & patient safety, including reports of adverse and sentinel events on a quarterly basis.
• Regularly review and present the quality and operational Indicators.
• Update organisation structure to meet hospital needs.
• Build healthy, effective relationship between line and staff functions.
• Develop a well motivated and trained team so as to ensure excellence in service.
• Develop and encourage new ideas of innovation for competitiveness.
• Bring about continuous organization change and development to keep it contemporary.
• Implement continuous training and development of all levels to keep staff up to date in knowledge and skills.
• To ensure that health check up camps both inside and outside the hospital are organized by the concerned staff.
• Ensure morale and motivation of staff so that they can meet the Hospital objectives.
• Develop in-house leadership to bring about quality decision- making.
• Develop a downward communication system and ensure a conclusive working environment..
• Keep staff well informed on Hospital and operational issues and Implement all statutory requirements of the Hospital.
• Update and implement systems and procedures so that the response to patient is quick.
• Develop update and implement standards to bring about quality in service and products.
• Bring about cost consciousness and implement cost control so as to ensure planned profitability without effecting quality of service and product.
• Improve work methods to improve productivity.
• Oversee renovation work to ensure that there is no patient's inconvenience.
• Receiving periodic feedback from various departments. regarding all matters relating to patient care and treatment.
• To ensure effective day to day functioning of the Hospital.
• Contracts and liaison of medical and non-medical nature with outside agencies including repair and maintenance of diagnostic and other equipments, ward administration and cleanliness.
• Meetings with Nursing Staff and other para-medical staff to discuss measures for improvement of patient care and other related matters.
• Supervision of medical records and maintenance thereof.
• All matters relating to para-medical staff including doctors,nurses and para-medics (recruitment, postings leave etc.).
• Administration of Medical Store & Pharmacy.
• Co-ordination of computerization in all areas of the Hospital. Management of HIS.
• All matters relating to medical nature of staff engaged by contractors working in the Hospital.
• Update rules and regulations and ensure staff compliance so as to bring about organization discipline.
• Conduct appraisals of staff against objectives and standards so as to ascertain performance levels, training and development needs and reward and recognition.
• Take corrective and timely actions for discipline. Ensure healthy staff relations.
• To diligently carryout any other responsibility, job role or task assigned from time to time by the management or superior.

I was involved in high value procurement of Medicines and Medical Equipments. I was heading a team consisting of Pharmacists and Clerks which was involved with planning and execution of procurement.

I was posted as an Instructor in a Training Establishment for training doctors, nurses & para-medics. The training involved both Technical Training and Military Training. I was also performing duties of IT Officer and was responsible for complete IT Infrastructure and Maintenance of IT Asset of the Training Establishment.

I was appointed as a doctor in August 1999. I was involved in patient care in various medical setups . I have generally worked as a physician in Accident & Emergency Dept of the hospital. I have conducted Medical Camps in difficult terrains and remote areas.
I have been part of the team Planning and execution of Humanitarian, Disaster relief and infrastructure projects in close coordination with the local administration.

I joined GE Capital as a Process Associate, I underwent extensive training at GE Capital regarding various healthcare Insurance plans in the US . I was given the task of Quality Management of Medical Insurance Claims which GE Capital would process for theirs clients in The United States. I used basic Six Sigma and QC tools in day-to-day operations for data analysis and process improvement.
Skilled in focusing on goals and targets, determining what is important and urgent, clarifying next steps and delegating effectively to meet deadlines and achieve desired results.