Summary
Overview
Work History
Education
Skills
LANGUAGES
Interests
ADDRESS
Disclaimer
Timeline
BusinessAnalyst
Archana Udayakumar

Archana Udayakumar

Business Analyst
Chennai

Summary

An established Business Analyst with 13 years of experience, including on-site U.S. requirements gathering. Seeking to apply my expertise and a commitment to continuous learning to drive innovation and contribute to the growth of a leading IT firm.


Overview

13
13
years of professional experience

Work History

Business Development Executive

Winning Kit Solutions LLP
09.2020 - Current
  • ERP SAS
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
  • Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
  • Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
  • Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
  • Delivered presentations and product demonstrations, raising the company profile and attracting potential clients.
  • Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
  • Collaborated with cross-functional teams to identify opportunities for product improvement, driving innovation in the company''s offerings.
  • Amplified online presence, overseeing redesign of company website and increasing social media engagement.
  • Lead proposal development, RFIs, quotes, and contract negotiations, aligned with service capabilities and standards.
  • Collaborate with internal teams to ensure seamless service delivery, and articulate technical value to clients.

Business Analyst

Source HOV
06.2011 - 10.2012
  • Onsite Deputation - Lead Business Analyst for the U.S. Taxation project under the Banking/Finance domain for projects like the NYDOR (New York Department of Taxation and Finance) and KYDOR (Kentucky Department of Taxation and Finance).
  • Drive end-to-end requirements and Functional Testing.
  • Data Analysis, Requirements Elicitation, Gap Analysis, Root-Cause Analysis, Documentation, Process Mapping, User Stories, BRD/FRD, and Use Case Modeling. Mapping UI and Host Fields, Legacy System Modernization, Manual Testing, and User Training Manuals.
  • MS Office Suite (Excel, Word, PowerPoint, Visio), Jira, Confluence, Tableau, Power BI, and SQL.
  • Methodologies: Agile, Scrum, Waterfall, and Project Management.
  • Communication and Stakeholder Management.
  • Accountable for defining and validating high-level business and functional requirements.
  • Analyze existing applications and products to assess feature availability and feasibility.
  • Support scope definition, and align solutions with overarching business objectives.
  • Facilitate design-level meetings to ensure stakeholders and team members fully understand project requirements.
  • Present business process flows, and perform a gap analysis between the Business Requirement Document and actual workflows.
  • Create Functional Requirement Specifications, UI-to-host field mapping documents, and screen flow diagrams.
  • Identify business challenges, and propose actionable solutions to map requirements into optimal processes.
  • Serve as the product owner and subject-matter expert throughout the project lifecycle.
  • Lead and mentor a team of business analysts, coordinating efforts across CRM, development, testing, release management, and operations.
  • Manage change requests in collaboration with the project manager, assessing impacts on scope and cost.

Account Lead

MEDUSIND SOLUTIONS
06.2010 - 04.2011
  • Served as an Account Lead for RCM (Revenue Cycle Management) processes, overseeing operations and service delivery for five U.S. clients.
  • Remotely managed multiple teams across various locations, delegating work and monitoring performance in areas like customer satisfaction, production, quality, and attendance.
  • Reported to senior management and clients on key process metrics, financials (invoicing), and project progress, and conducted monthly client review sessions.
  • Developed process workflows and manuals, participated in quality improvement reviews, and was involved in implementing automation in healthcare software.
  • Coordinated with HR on staffing needs, conducted interviews, trained new and existing staff, and performed performance appraisals and promotions.
  • Collaborated with senior executives on business objectives and strategic planning, and managed daily IT operations and network installations.
  • Handled various billing functionalities, including A/R, collections, and eligibility verification, and worked with physicians' groups and hospital administration on performance and compliance issues.

Team Leader

DELL PEROT SYSTEMS BUSINESS PROCESS SOLUTION
05.2004 - 11.2008
  • Led a team of ten, overseeing daily operations for medical billing and accounts receivable.
  • Managed inventory, allocated work, and conducted audits to ensure the team met productivity and quality targets. Used data analysis to identify and implement performance-boosting action plans.
  • Served as the main point of contact for day-to-day client interaction, presented process improvements to clients and senior management, and participated in various internal and external review meetings.
  • Designed and delivered comprehensive training for new and existing staff on billing software, reimbursement procedures, and project-specific details, while also conducting performance appraisals and managing promotions.
  • Provided consulting expertise to improve payment flow and collaborated with senior executives on strategic business objectives.


Education

Master in Human Resource Management - HR

Loyola College
Chennai, India
01-2006

B.Sc - Chemistry

Meenakshi Autonomous College
Chennai, India
01-2004

Skills

Business Requirements Gathering

LANGUAGES

English, Japanese, Hindi, Tamil, Telugu

Interests

RJ’ing, Fashion Designing, Interior Designing, Throwball

ADDRESS

Plot No: 12A, Ezhil Avenue, Sakthi Nagar extn, Madipakkam, Chennai, Tamil Nadu, 600091, India.

Disclaimer

I hereby declare that all the above mentioned details are very true and genuine to the best of my knowledge and belief. If I am given the opportunity in your firm, I assure that I will be a valuable asset to the firm and would render my best service to the complete satisfaction of the Management.

Timeline

Business Development Executive

Winning Kit Solutions LLP
09.2020 - Current

Business Analyst

Source HOV
06.2011 - 10.2012

Account Lead

MEDUSIND SOLUTIONS
06.2010 - 04.2011

Team Leader

DELL PEROT SYSTEMS BUSINESS PROCESS SOLUTION
05.2004 - 11.2008

Master in Human Resource Management - HR

Loyola College

B.Sc - Chemistry

Meenakshi Autonomous College
Archana UdayakumarBusiness Analyst