RJ’ing, Fashion Designing, Interior Designing, Throwball
Archana Udayakumar
Business Analyst
Chennai
Summary
An established Business Analyst with 13 years of experience, including on-site U.S. requirements gathering. Seeking to apply my expertise and a commitment to continuous learning to drive innovation and contribute to the growth of a leading IT firm.
Overview
13
13
years of professional experience
Work History
Business Development Executive
Winning Kit Solutions LLP
09.2020 - Current
- ERP SAS
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
- Delivered presentations and product demonstrations, raising the company profile and attracting potential clients.
- Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
- Collaborated with cross-functional teams to identify opportunities for product improvement, driving innovation in the company''s offerings.
- Amplified online presence, overseeing redesign of company website and increasing social media engagement.
- Lead proposal development, RFIs, quotes, and contract negotiations, aligned with service capabilities and standards.
- Collaborate with internal teams to ensure seamless service delivery, and articulate technical value to clients.
Business Analyst
Source HOV
06.2011 - 10.2012
- Onsite Deputation - Lead Business Analyst for the U.S. Taxation project under the Banking/Finance domain for projects like the NYDOR (New York Department of Taxation and Finance) and KYDOR (Kentucky Department of Taxation and Finance).
- Drive end-to-end requirements and Functional Testing.
- Data Analysis, Requirements Elicitation, Gap Analysis, Root-Cause Analysis, Documentation, Process Mapping, User Stories, BRD/FRD, and Use Case Modeling. Mapping UI and Host Fields, Legacy System Modernization, Manual Testing, and User Training Manuals.
- MS Office Suite (Excel, Word, PowerPoint, Visio), Jira, Confluence, Tableau, Power BI, and SQL.
- Methodologies: Agile, Scrum, Waterfall, and Project Management.
- Communication and Stakeholder Management.
- Accountable for defining and validating high-level business and functional requirements.
- Analyze existing applications and products to assess feature availability and feasibility.
- Support scope definition, and align solutions with overarching business objectives.
- Facilitate design-level meetings to ensure stakeholders and team members fully understand project requirements.
- Present business process flows, and perform a gap analysis between the Business Requirement Document and actual workflows.
- Create Functional Requirement Specifications, UI-to-host field mapping documents, and screen flow diagrams.
- Identify business challenges, and propose actionable solutions to map requirements into optimal processes.
- Serve as the product owner and subject-matter expert throughout the project lifecycle.
- Lead and mentor a team of business analysts, coordinating efforts across CRM, development, testing, release management, and operations.
- Manage change requests in collaboration with the project manager, assessing impacts on scope and cost.
Account Lead
MEDUSIND SOLUTIONS
06.2010 - 04.2011
- Served as an Account Lead for RCM (Revenue Cycle Management) processes, overseeing operations and service delivery for five U.S. clients.
- Remotely managed multiple teams across various locations, delegating work and monitoring performance in areas like customer satisfaction, production, quality, and attendance.
- Reported to senior management and clients on key process metrics, financials (invoicing), and project progress, and conducted monthly client review sessions.
- Developed process workflows and manuals, participated in quality improvement reviews, and was involved in implementing automation in healthcare software.
- Coordinated with HR on staffing needs, conducted interviews, trained new and existing staff, and performed performance appraisals and promotions.
- Collaborated with senior executives on business objectives and strategic planning, and managed daily IT operations and network installations.
- Handled various billing functionalities, including A/R, collections, and eligibility verification, and worked with physicians' groups and hospital administration on performance and compliance issues.
Team Leader
DELL PEROT SYSTEMS BUSINESS PROCESS SOLUTION
05.2004 - 11.2008
- Led a team of ten, overseeing daily operations for medical billing and accounts receivable.
- Managed inventory, allocated work, and conducted audits to ensure the team met productivity and quality targets. Used data analysis to identify and implement performance-boosting action plans.
- Served as the main point of contact for day-to-day client interaction, presented process improvements to clients and senior management, and participated in various internal and external review meetings.
- Designed and delivered comprehensive training for new and existing staff on billing software, reimbursement procedures, and project-specific details, while also conducting performance appraisals and managing promotions.
- Provided consulting expertise to improve payment flow and collaborated with senior executives on strategic business objectives.
Education
Master in Human Resource Management - HR
Loyola College
Chennai, India01-2006
B.Sc - Chemistry
Meenakshi Autonomous College
Chennai, India01-2004
Skills
Business Requirements Gathering
LANGUAGES
English, Japanese, Hindi, Tamil, Telugu
Interests
ADDRESS
Plot No: 12A, Ezhil Avenue, Sakthi Nagar extn, Madipakkam, Chennai, Tamil Nadu, 600091, India.
Disclaimer
I hereby declare that all the above mentioned details are very true and genuine to the best of my knowledge and belief. If I am given the opportunity in your firm, I assure that I will be a valuable asset to the firm and would render my best service to the complete satisfaction of the Management.
Timeline
Business Development Executive
Winning Kit Solutions LLP
09.2020 - Current
Business Analyst
Source HOV
06.2011 - 10.2012
Account Lead
MEDUSIND SOLUTIONS
06.2010 - 04.2011
Team Leader
DELL PEROT SYSTEMS BUSINESS PROCESS SOLUTION
05.2004 - 11.2008
Master in Human Resource Management - HR
Loyola College
B.Sc - Chemistry
Meenakshi Autonomous College